Tool profile
Decisions: cost, fit and limits
Decisions is a business rules and workflow automation platform made by Decisions LLC that combines process automation, a rules engine and agent orchestration for mid-market and enterprise teams, sold from a published starting price and aimed at mid-market and larger organizations.
What to know first
Decisions prints the most concrete starting price in this category: Foundation from $4000 a month, billed annually, for 1,000 cases a month with unlimited processes and users. Growth, Enterprise and Higher Ed are quoted. Agentic Orchestration lets teams build and manage first- and third-party agents. No free plan or trial was found on the pages checked, and the company's headquarters were not stated.
Decisions at a glance
| Maker | Decisions LLC, United States |
|---|---|
| Free plan | No |
| Entry price | $4000 per month, billed annually |
| API access | No |
| Category | Best AI Business Process Management Software in 2026, rank 7 of 13 |
| Website | decisions.com |
Who Decisions is best for
Mid-market teams that need a budget number
The $4000 monthly starting price, annual billing and 1,000 case allowance allow a finance team to model a year of spend before a sales call.
Rules-heavy decision processes
The feature table lists a business rules engine for governed decisions, which matters where pricing, eligibility or approvals depend on written rules.
Organizations orchestrating several automation tools
Third-party RPA orchestration and integration appear in the feature table, so existing bots can sit under the same process layer.
Decisions plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Foundation / Mid-Market | $4000 per month, billed annually | 1,000 cases a month with options to increase, a dedicated customer success manager, unlimited processes and users, custom forms and Development and Production environments. |
| Growth | Custom quote | Described on the pricing page for organizations scaling AI and automation across departments with more governance; no amount or case allowance is shown. |
| Enterprise | Custom quote | Described on the pricing page for large organizations that need high availability, multiple regions and strict governance; the price is set by quote only. |
| Higher Ed | Custom quote | Linked to a separate Higher Ed pricing page that was not opened and that shows no figures on the main page. |
Checked November 2026.
What Decisions does
- Agentic Orchestration
- The page says teams can build and manage first- and third-party agents at scale. It does not name model providers or describe approval gates, so ask how a stopped agent is logged.
- Case allowance
- Foundation is sized in cases, 1,000 a month with options to increase. A buyer must map one real process to a case count to learn how long the allowance lasts.
- Two environments
- Foundation includes Development and Production environments, so changes can be tested before release without paying for a second tenant on the entry tier of the platform.
- Document processing and mining
- Intelligent Document Processing and process mining are offered as additional plans, so extraction and analysis are separate purchases rather than being part of the Foundation plan.
- Rules engine
- A business rules engine handles governed decisions, letting analysts change a threshold without rewriting the surrounding process, subject to whatever permission model the platform applies.
How Decisions handles your data
The website privacy policy says information is kept only as long as necessary for its stated purposes, with no periods given, and that usage data is generally kept for a shorter period. Data is transferred to and processed in the United States, with no data centers or cloud providers named. Whether customer content trains AI models is not stated on that policy. A security and compliance page is linked but was not opened, so certifications such as SOC 2 and ISO 27001 were not verified. Request those documents before a pilot with personal data.
Where Decisions falls short in practice
- High entry cost. A starting price of $4000 a month, billed annually, puts Decisions beyond a department experiment, and it demands a clear business case and sponsor before the first annual agreement.
- No try-before-buying route found. The pages checked mention no free plan, trial or sandbox, so evaluation depends on a sales-led demonstration rather than on hands-on testing by the team that will build the processes.
- Case cap needs sizing. Foundation includes 1,000 cases a month, and a process that creates one case per transaction can pass that quickly, so volume terms must be negotiated early.
Works with
Alternatives to Decisions
Decisions: common questions
How much does Decisions cost?
Foundation starts at $4000 per month, billed annually, and includes 1,000 cases a month with options to increase. Growth, Enterprise and Higher Ed are quoted. The page shows a dollar sign only, so confirm the currency and what an increase in cases costs.
What counts as a case in Decisions?
The pricing page sizes Foundation at 1,000 cases a month but does not define a case in the text we read. Ask for the definition and map one real process to it, since a case per transaction would consume the allowance quickly.
Does Decisions have a free trial?
No free plan or trial was found on the pages checked. The pricing page shows tiers with a published starting price and quoted higher tiers. Ask sales whether a proof of concept or sandbox is possible before committing to an annual agreement.
Where does Decisions process data?
The website privacy policy says data is transferred to and processed in the United States and names no data centers or cloud providers. If you need a different region, ask whether the Enterprise tier's multi-region option covers it, and request the policy in writing.
Does Decisions support AI agents?
The page describes Agentic Orchestration for building and managing first- and third-party agents at scale. It names no models or controls, and document processing and process mining are separate add-on plans, so ask exactly what is included in Foundation before you compare quotes.