Tool profile
DonorSnap: cost, fit and limits
DonorSnap is a donor management system for nonprofits that offers Basic, Pro and Complete plans with unlimited users, donor tracking, online forms, moves management and integrations with Stripe, QuickBooks and Constant Contact. Pricing is by quote.
What to know first
DonorSnap shows no prices on its pricing page, only Basic, Pro and Complete plans, with Complete billed annually and a first 30 days free. Unlimited users, pledge tracking, membership, volunteer tracking and event registration come on every plan, and Pro adds a mass email studio, analytics and an automated task manager. A Stripe add-on is $10 per month. Treat prices as unknown.
DonorSnap at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Donor Management Software in 2026, rank 11 of 12 |
| Website | donorsnap.com |
Who DonorSnap is best for
Teams with many part-time users
Unlimited users are included on every plan, so a charity with volunteers who enter gifts does not pay per seat.
Charities that track pledges and memberships
Pledge tracking, membership, volunteer tracking and event registration are part of every plan, which covers common small charity needs. These are all named as included on every plan.
Teams that want hands-on onboarding
Pro lists hands-on services, which may help a charity moving from spreadsheets that needs help importing and cleaning records. The pricing page does not list what the services cover.
DonorSnap plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Basic | Not published (monthly or yearly billing field) | Unlimited users, donor management, online donation forms, Stripe, QuickBooks, Constant Contact, membership, volunteer tracking, event registration, pledge tracking, mail merge, reporting, data export and moves management. |
| Pro | Not published (monthly or yearly billing field) | Adds Mass Email Campaign Studio, DonorSnap Analytics, Automated Task Manager and hands-on services to the base features. |
| Complete | Not published (billed annually) | Includes every plan feature; further inclusions are not specified on the pricing page. Billed annually, with a monthly or yearly toggle shown only for Basic and Pro. |
| Stripe integration add-on | $10 per month | A listed add-on for connecting Stripe payments, noted on the pricing page separately from the plan features. |
Checked November 2026.
What DonorSnap does
- Unlimited users
- Every plan allows unlimited users, so staff growth does not change the subscription. The pricing page lists this under every plan feature, which suits a charity with many volunteers entering gifts and no wish to count logins or seats.
- Pledge tracking and moves management
- Both are in every plan. Moves management helps gift officers track where each major donor stands in a cultivation path. Moves management helps gift officers track where each major donor stands, and pledge tracking shows outstanding promised gifts without a separate spreadsheet.
- Mass Email Campaign Studio
- Pro includes a campaign studio for mass email, which saves a separate email tool for charities that send newsletters and appeals. Pro includes a studio for mass email campaigns, so charities that send newsletters and appeals do not need a separate email tool, though sending limits are not listed.
- Analytics and task manager
- Pro adds DonorSnap Analytics and an Automated Task Manager, which generate reminders and summaries for follow-up work. The task manager automates reminders and the analytics add summaries, both limited to Pro, so Basic users handle follow-up manually from reports.
- Payment and accounting links
- Stripe, QuickBooks and Constant Contact are listed as integrations, though Stripe carries a $10 per month add-on fee. Stripe, QuickBooks and Constant Contact are listed as integrations, though Stripe carries a $10 per month add-on fee shown separately from the plan.
How DonorSnap handles your data
The pricing page, the only page read for DonorSnap, does not state whether customer data trains AI models, how long records are retained, where they are hosted or which security certifications apply. The privacy page tried returned a 404 error, so the vendor's policy was not checked for these points. No AI feature is named on the pages read, which narrows the question to the data processing terms for donor records, the export format for leaving and the handling of card data through Stripe. Ask for the agreement, the backup schedule and the hosting location before importing a full donor file.
Where DonorSnap falls short in practice
- No published plan price. Basic, Pro and Complete show no figures, so a buyer cannot compare DonorSnap with tools that print prices until a quote arrives. Only a quote shows what DonorSnap costs.
- No AI named. The pages read name no AI feature, so predictive scoring or drafting would have to come from another tool. Stripe is the payment link named on the page, so the add-on cost applies to a charity that takes cards.
- Add-on and plan gaps. Stripe costs $10 per month extra, and Advanced is mentioned with an annual database audit but no plan details or price. The page gives no way to judge what a database audit covers.
Works with
Alternatives to DonorSnap
DonorSnap: common questions
How much does DonorSnap cost?
The pricing page shows no amounts for Basic, Pro or Complete. Complete is billed annually, and Basic and Pro offer a monthly or yearly billing field. The Stripe add-on is $10 per month and the first 30 days are free. Request a written quote for your record count.
Does DonorSnap have AI features?
No AI feature was named on the pages we read. The product is a donor database with forms, pledges, moves management, email campaigns in Pro and analytics. If AI scoring or drafting matters to you, ask the vendor about plans and compare with tools that name features.
Does DonorSnap limit the number of users?
No. The pricing page lists unlimited users as part of every plan. That helps charities with volunteers who enter data. Confirm in the contract whether any permission or role limits apply to the larger user count. Roles are not described.
Is there a free trial of DonorSnap?
Yes. A trial with the first 30 days free is offered. The page does not say whether a card is required or which plan the trial uses. Import a sample of donors and test forms, receipts and the Stripe link during the trial.
What does the Pro plan add over Basic?
Pro adds Mass Email Campaign Studio, DonorSnap Analytics, an Automated Task Manager and hands-on services on top of the features every plan has. Basic already includes donor management, forms, pledge tracking, membership, volunteer tracking, event registration, mail merge, reporting and data export.