Tool profile
Neon CRM: cost, fit and limits
Neon CRM is a nonprofit donor management system made by Neon One, LLC that tracks donors, gifts and communications and scales its price by organization revenue, with add-ons for events, volunteers, memberships and integrations. It also sells add-ons.
What to know first
Neon CRM starts at $99 per month, and the price depends on a nonprofit's revenue, not its record count. Free live chat, email and phone support are included. Neon Websites starts at $69 per month and Neon Fundraise at $158 per month. No product AI feature is named on the pages we read, though the site hosts an AI resources hub for nonprofits.
Neon CRM at a glance
| Maker | Neon One, LLC, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Starting at $99 per month |
| API access | No |
| Category | Best AI Donor Management Software in 2026, rank 8 of 12 |
| Website | neonone.com |
Who Neon CRM is best for
Charities with large lists and modest revenue
Revenue-based pricing means a charity with many thousands of low-value records is not charged per contact, which can favor volunteer-heavy and membership-style groups.
Teams that want phone support
Free live chat, email and phone support are included with Neon CRM, which helps small teams with no in-house database administrator.
Organizations that run endurance events
Neon Fundraise covers peer-to-peer and endurance-event campaigns from $158 per month, so a charity with walks and rides gets a dedicated tool.
Neon CRM plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Neon CRM | Starting at $99 per month | Donor management, fundraising and communications tools, with price based on organization revenue and free chat, email and phone support. |
| Neon Websites | Starting at $69 per month | A website builder for a purpose-driven site, sold as a separate product from the CRM. |
| Neon Fundraise | Starting at $158 per month | Peer-to-peer and endurance-event campaign tools for charities that run supporter-led fundraising. Aimed at supporters who raise money through personal pages and event entries. |
| Add-ons | Not published | Event Management, Volunteer Management, Membership Management, Neon Pay and Integrations are listed as add-ons with no prices shown. |
Checked November 2026.
What Neon CRM does
- Revenue-based pricing
- Neon CRM pricing is based on organization revenue rather than record count, so a donor list can grow without a tier jump as long as revenue stays in its band.
- Included support
- Live chat, email and phone support are free with the CRM. Support access is often an upsell elsewhere, so this lowers the cost of a first year.
- Peer-to-peer and event tools
- Neon Fundraise supports peer-to-peer and endurance-event campaigns, where supporters raise money on a charity's behalf. Endurance events such as runs and rides are the named use case, alongside general peer campaigns, and the module is priced separately from the CRM.
- Modular add-ons
- Event, Volunteer and Membership Management, Neon Pay and Integrations are sold as add-ons, which keeps the base cheap but makes the final bill depend on the modules chosen.
- AI resources hub
- The site offers an AI Resources for Nonprofits hub and a donor research report on AI in fundraising. These are content pages and not product features.
How Neon CRM handles your data
The pages we read for Neon One do not state whether customer data trains AI models, how long records are retained, where data is hosted or which security certifications apply. The privacy policy URL tried returned a 404 error and was not read, so the vendor's policy was not checked for these points. Because no product AI feature is named, the practical question is the data processing terms for the CRM and for Neon Pay. Ask for the data processing agreement, the hosting location and a statement on whether any AI vendor receives donor fields.
Where Neon CRM falls short in practice
- No product AI named. The site covers AI through resources and a research report, not through a CRM feature, so Neon CRM fits buyers who add AI separately. Teams that want drafting help or scoring need to bring a separate tool.
- Add-on prices hidden. Event, Volunteer and Membership Management, Neon Pay and Integrations have no published prices, so a charity that needs them cannot budget from the page. Ask for a quote that itemizes each module before comparing the total with other vendors.
- Revenue banding. Pricing scales with organization revenue, which suits low-revenue groups with big lists but can cost more than a per-contact tool for a high-revenue charity with a small file.
Works with
Alternatives to Neon CRM
Neon CRM: common questions
How much does Neon CRM cost?
Neon CRM starts at $99 per month, and the price depends on organization revenue, not on the number of records. Neon Websites starts at $69 and Neon Fundraise at $158. Add-ons for events, volunteers, memberships, Neon Pay and integrations have no published price, so request a quote.
Does Neon CRM have AI features?
No product AI feature was named on the pages we read. Neon One does host an AI Resources for Nonprofits hub and a donor research report on AI in fundraising. If AI-assisted outreach matters, ask the vendor for a product roadmap in writing.
Is support included with Neon CRM?
Yes. The pricing page says free live chat, email and phone support are included with Neon CRM. That is a practical advantage for a small team without a database administrator. Confirm support hours and response times in the contract, since the page does not state them.
Does Neon CRM price by number of contacts?
No. The pricing page says Neon CRM pricing is based on organization revenue rather than record count. A charity with a large list and modest revenue may pay less than under per-contact pricing. Ask which revenue figure counts and how often the band is reviewed.
Is there a free trial of Neon CRM?
The pricing page mentions no free plan or trial. It offers demos and self-guided tours instead. Use the tour to check donor import and receipt flows, then ask for a demo with a sample of your own records before you commit.