Tool profile
Heidi Health: cost, fit and limits
Heidi Health is an AI scribe made by Heidi Health Ireland Limited that transcribes consultations and drafts notes, with a separate evidence chat that answers clinical questions with cited sources, sold with a free tier and quote-based paid plans.
What to know first
Heidi's pricing page lists Free, Clinician, Practice and Enterprise, with no prices printed. Free is a free tier, Clinician and Practice show a 14-day trial and a contact link, and Enterprise is a custom quote. The comparison table marks several scribe and evidence rows as limited without a clear tier. The HIPAA page says data is hosted in the United States, while the privacy policy mentions localization for several regions.
Heidi Health at a glance
| Maker | Heidi Health Ireland Limited, Ireland |
|---|---|
| Free plan | Yes |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Medical Scribe Software in 2026, rank 8 of 13 |
| Website | heidihealth.com/en-ie |
Who Heidi Health is best for
Clinicians who want evidence next to notes
Heidi Evidence answers clinical questions with citations in a separate chat, and offers a personal evidence library, preferred journals and CPD tracking.
Teams that want shared guidelines
The Practice tier lists team template sharing, team management and team evidence guidelines, which suits a clinic that wants one set of references.
Buyers who need to set retention
The pricing page lists flexible data retention settings for the team, which matters to practices with a written retention policy.
Heidi Health plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | Free (no price shown) | A free tier is listed, but the split of features by tier is not clear from the text we read. |
| Clinician | Price not published (14-day free trial shown) | Listed as a 14-day trial with a talk-to-us contact link, and no feature list was clear on the page text. |
| Practice | Price not published (14-day free trial shown) | Team-oriented tier with a contact link, with team template sharing and team management appearing in the comparison table. |
| Enterprise | Custom quote | Comparison rows list guided onboarding, dedicated customer success, single sign-on, custom terms and hosting, for larger organizations. |
Checked November 2026.
What Heidi Health does
- Consultation transcription
- The scribe transcribes a consultation and drafts a note, with standard and advanced templates listed in the plan comparison table, though the table does not say which tier gets which.
- Heidi Evidence
- A separate chat gives cited answers to clinical questions, with personal and team evidence libraries and preferred sources and journals, which the clinician can use during or after the working day.
- CPD and CME tracking
- Continuing education activity can be tracked inside the product, which adds a record-keeping function that most scribes do not offer, which suits clinicians who must log learning hours.
- Sharing and status
- Documents and sessions can be shared, and session status is shown, so colleagues can see which notes are finished, which helps when several clinicians review each other's notes.
- EHR integration add-on
- Integration with an EHR is offered as an add-on, and the integrations page we tried returned page not found, so the specific connections remain unconfirmed.
How Heidi Health handles your data
Heidi's privacy policy and Scribe pages state that no patient data is used to train, develop or improve any AI model. The HIPAA page says all data is locally hosted within the United States, while the privacy policy says data localization is offered for Australia, Canada, the United States, the United Kingdom and EU customers. Sensitive health information is retained only for the duration the practitioner requests and is pseudonymised. A HIPAA statement and a BAA for every covered entity are stated, with GDPR and UK GDPR statements. SOC 2 and ISO certifications were not stated on the pages read.
Where Heidi Health falls short in practice
- Cost is a conversation. No prices are printed beyond the free tier, and Clinician and Practice are only a trial plus a contact link, so a buyer cannot budget from the page.
- Unclear tier limits. Several scribe and evidence rows are marked limited in the comparison table without a clear tier, so the free tier's real allowance is hard to read.
- EHR link is extra. EHR integration is an add-on outside the tiers shown, and no integration is named on the pages read, so a clinic cannot confirm its own system.
- Region wording differs. The HIPAA page and the privacy policy describe hosting in different ways, so a non-US clinic should get the region confirmed in writing, before any patient data is loaded.
Works with
Alternatives to Heidi Health
Heidi Health: common questions
Does Heidi Health publish its prices?
No prices were printed on the pricing page we read. Free is a free tier, Clinician and Practice show a 14-day free trial and a talk-to-us link, and Enterprise is custom. Anyone budgeting beyond the free tier has to ask the vendor.
Where does Heidi Health host patient data?
The HIPAA page says all data is locally hosted within the United States, and the privacy policy says localization is offered for Australia, Canada, the US, the UK and EU customers. Ask which applies to your account and have the region written into the agreement.
Does Heidi train its AI on patient data?
The vendor states that no patient data is used to train, develop or improve any AI model, in the Scribe pages and privacy policy. Sensitive health information is pseudonymised and retained for the period the practitioner requests. Ask for the same promise in the contract.
What is Heidi Evidence?
Heidi Evidence is a chat that answers clinical questions with cited sources, separate from the scribe. The plan table lists a personal evidence library, team evidence guidelines, preferred sources and journals, and CPD and CME tracking. The vendor's statements about source quality were not checked by us.
Which EHRs does Heidi work with?
No EHR was named on the pages we read. The pricing page lists EHR integration as an add-on, and the integrations page we tried returned page not found. A clinic should ask the vendor whether its system is supported and how notes move into it.