Tool profile
Tandem Health: cost, fit and limits
Tandem Health is an AI scribe made by Tandem Health AB, a Swedish company, that transcribes a consultation and drafts clinical notes and documents for the clinician to review, with transfer into medical record systems.
What to know first
Three plans are on the pricing page: Free, Pro at €125 per user per month billed yearly, and a tailored Enterprise tier. Free keeps transcription and note generation unlimited but limits custom templates, invited co-workers and daily Pro Actions. Pro adds unlimited custom templates, unlimited Pro Actions, traceability to the transcript and one-click transfer to 100-plus record systems. Enterprise adds SSO, SCIM, custom integrations and customisable retention. A yearly toggle shows 15 percent off, but the monthly Pro figure was not visible in the page text.
Tandem Health at a glance
| Maker | Tandem Health AB, Sweden |
|---|---|
| Free plan | Yes |
| Entry price | €125 per user per month, billed yearly (Pro) |
| API access | No |
| Category | Best AI Medical Scribe Software in 2026, rank 1 of 13 |
| Website | tandemhealth.ai/ |
Who Tandem Health is best for
Hospital and clinic teams in Europe
The vendor states storage in European data centres and lists ISO 27001, ISO 13485 and EU MDR claims, which gives procurement staff concrete documents to request.
Clinicians trying a scribe at no cost
Unlimited note generation on Free, with two custom templates and two invited co-workers, lets a small team judge draft quality before paying anything.
Clinics that manage logins centrally
SSO and SCIM provisioning plus configurable data retention sit on Enterprise, which matters to IT staff who must control accounts and deletion rules.
Tandem Health plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | Free (per user per month) | Unlimited note generation, two custom templates, up to two invited co-workers, limited daily Pro Actions and copy-paste into any medical record system. |
| Pro | €125 per user per month, billed yearly | Unlimited notes and documents, unlimited Pro Actions, unlimited custom templates, one-click transfer to 100-plus record systems and clinician-led support. |
| Enterprise | Tailored price | Everything in Pro plus custom record integrations, onboarding and rollout, SSO with SCIM, enterprise authentication and customisable data retention. |
Checked November 2026.
What Tandem Health does
- Unlimited transcription
- Transcription is unlimited on every plan, and note generation is unlimited on Free as well, so the paid tier is about templates, actions and connections rather than volume.
- Voice editing and coding
- Notes and documents can be edited by voice, and procedure and clinical codes are suggested automatically. Both features are limited on the free plan and unrestricted on Pro.
- Transcript traceability
- On Pro, a statement in the note can be traced back to the transcript, so the clinician can check its source before signing the document.
- Record system transfer
- Pro sends notes in one click to over 100 record systems (the plans table says 130-plus), while Free relies on copy and paste into the system.
- Team templates and memories
- Shared templates and clinic memories keep a team's notes consistent, and custom vocabulary adjusts spelling and documentation style for each individual clinician on the team.
How Tandem Health handles your data
Tandem's data security page states that all patient data is processed and stored exclusively in European data centres and that audio is processed in real time and deleted right after transcription. The vendor states it does not train AI models on patient or personal data. Listed certifications are ISO 27001, ISO 13485, ISO 42001 and ISO 14001, with EU MDR Class IIa stated for the AI Scribe, plus an NHS Data Security and Protection Toolkit statement and UK Cyber Essentials Plus. Enterprise adds customisable retention. These are vendor statements, and we did not see the certificates themselves.
Where Tandem Health falls short in practice
- Monthly price not visible. The Pro figure is shown per user per month billed yearly. A monthly alternative was not visible in the page text, so a clinic that wants to leave after one month cannot price that from the page.
- Free is capped on actions. Free allows only two custom templates, two invited co-workers and a limited number of daily Pro Actions, so a team of three or more outgrows the free plan quickly.
- Enterprise only by quote. Custom record integrations, SSO and rollout support need Enterprise, whose price is not published, so a large organization needs a demo before any budget figure exists.
Works with
Alternatives to Tandem Health
Tandem Health: common questions
Does Tandem Health keep audio recordings?
The vendor states that audio is processed in real time and deleted immediately after transcription. Notes and documents are kept as part of the clinician's workflow, and Enterprise offers customisable retention. The privacy policy says personal data is kept only as long as needed. Ask for the retention terms for your plan in writing.
What does the Tandem Free plan leave out?
Free keeps unlimited note generation but allows two custom templates, two invited co-workers and a limited number of daily Pro Actions. Coding, voice editing, shared templates and memories are limited, and one-click transfer is replaced by copy and paste. Transcript traceability is listed as a Pro feature.
Is Tandem Health certified as a medical device?
The vendor describes its AI Scribe, Coding Assistant and Clinical Decision Support as certified under EU MDR as Class IIa medical devices. We did not check the certificate, and a device class is not a measure of how accurate any single note is. Verify the certificate with the vendor.
How many record systems can Tandem send notes to?
The Pro plan lists one-click transfer to 100-plus medical record systems, and the plans table says 130-plus. The integrations page names Accurx, ALBIS, AppointMED, Attendo and Axon among many. Free users copy and paste, and Enterprise adds custom integrations on request.
Can Tandem Health be billed monthly?
The page shows Pro as €125 per user per month, billed yearly, with a yearly toggle marked 15 percent off. The monthly figure was not visible in the page text we read. A clinic that wants month-to-month billing should ask the vendor before signing up.