Tool profile
Kitomba: cost, fit and limits
Kitomba is a salon software product that combines an appointment book, online booking, point of sale, loyalty and stock tools, with an AI-powered marketing integration described on its Pro tier. The maker was not named on the pages we read.
What to know first
Kitomba describes four tiers, Lite, Grow, Pro and Enterprise, and publishes no plan prices. A short questionnaire produces a quote, and a free demo is offered. Pro adds advanced integrations, Xero, Google analytics and AI marketing, while Enterprise covers several locations with unlimited staff. Kitomba Pay is a separate payments option that the page says saves 20 percent on the plan price. The privacy policy page did not load.
Kitomba at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Salon Software in 2026, rank 11 of 11 |
| Website | kitomba.com |
Who Kitomba is best for
Salons that keep books in Xero
Pro lists a Xero integration alongside Google analytics, so owners who reconcile accounts in Xero get a named connection rather than a manual export.
Teams that run on targets
Grow adds targets and incentives, team management and loyalty with concessions, which suits salons that pay staff against goals and want those numbers inside the same system.
Chains wanting one financial view
Enterprise covers multiple locations from a central platform with unlimited staff and one financial view across locations, which suits chains that currently reconcile each site separately.
Kitomba plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Lite | Not published (quote via questionnaire) | Appointment book, online booking, point of sale and waitlist for a single location, the entry point of the four tiers. |
| Grow | Not published (quote via questionnaire) | Adds targets and incentives, team management and loyalty and concessions on top of the Lite tools for a single location. |
| Pro | Not published (quote via questionnaire) | Advanced integrations, a Xero integration, Google analytics and AI marketing, aimed at larger teams who want automated messages. |
| Enterprise | Not published (quote via questionnaire) | Multiple locations from one central platform, unlimited staff, enterprise marketing and one financial view across locations, which suits chains that currently reconcile each site separately. |
Checked November 2026.
What Kitomba does
- Online booking
- Clients can book at any hour without downloading an app, which lowers friction for first-time visitors who find the salon on the web and prefer not to install anything.
- Salon point of sale
- Handles payments and includes Kitomba Pay, which the page says saves 20 percent on the plan price when used, though the processing terms were not read.
- Digital consultation forms
- Clients complete consultation forms digitally, which keeps patch test and preference records attached to the client card rather than in a paper binder or loose forms.
- Targets and team management
- Staff targets, team management and time management help owners track performance against goals, and the Grow tier adds incentives tied to those targets for staff.
- Stock and reporting
- Stock management and reporting cover retail inventory and sales results, so owners can see product performance beside service revenue and reorder what sells, according to the vendor's feature list.
- AI-powered marketing
- The pricing page says the Pro tier uses artificial intelligence to automate marketing messages. The page with details did not load, and the navigation names REACH.ai.
How Kitomba handles your data
The Kitomba privacy policy page did not load when we checked, so this entry cannot state a data retention period, a training position for the AI marketing feature, a hosting region or any certification. None of those appeared on the pricing or home pages we read. A salon should ask for the privacy policy, the data processing terms and the name of the legal entity before storing client records.
Where Kitomba falls short in practice
- Prices are hidden. No plan prices are published. A questionnaire produces a quote, so budgeting requires sharing staff and location details first, and comparing it with other tools means waiting for a reply.
- AI is barely documented. The AI marketing integration is named on the Pro tier, but its details page did not load, and no example, limit or data practice was visible.
- Maker and policies unconfirmed. The company behind the product and its privacy policy could not be read, so legal entity, data location and support terms should be checked directly.
Works with
Alternatives to Kitomba
Kitomba: common questions
Does Kitomba publish prices?
No. The pricing page says Ready for pricing and asks a few quick questions, then produces a quote. It names four tiers, Lite, Grow, Pro and Enterprise, but no amounts. A free demo is offered, so use it to confirm the price in writing.
What AI does Kitomba have?
The pricing page describes an AI-powered marketing integration on the Pro tier that uses artificial intelligence to automate marketing messages. The page with its details did not load for us, and the site navigation names REACH.ai, so the depth of the AI is unverified and worth testing in the free demo.
Which accounting tool does Kitomba connect to?
The Pro tier lists a Xero integration and Google analytics under its advanced integrations. Other accounting connections were not named on the pages we read, so owners on a different package should ask whether a connection exists, and whether it needs a paid tier.
What is Kitomba Pay?
Kitomba Pay is the vendor's payment option, shown as a separate Plus tier on the pricing page and said to save 20 percent on the plan price when used. Processing rates, payout times and contract terms were not read, so request them before choosing.
Can Kitomba run several salon locations?
Enterprise is described as multiple locations from one central platform with unlimited staff, enterprise marketing and one financial view across locations. Lite is for a single location, so multi-site owners should request an Enterprise quote, ask about migration and confirm the support terms in writing.