Tool profile
SRFax: cost, fit and limits
SRFax is an online fax service that sends and receives faxes by email, web application, printer driver and mobile access, with a Standard plan for small businesses and a Healthcare plan that names HIPAA and PHIPA compliance.
What to know first
SRFax sells two plans on the pages we read: Standard for small businesses and individuals and Healthcare for HIPAA in the US and PHIPA guidelines in Canada. Neither shows a price, so the entry step is a quote. The security page describes SSL encryption, optional PGP encryption and a business associate agreement for healthcare customers. Support hours run on weekdays only, and the pages name the support team as based in British Columbia.
SRFax at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Online Fax Services in 2026, rank 12 of 13 |
| Website | srfax.com |
Who SRFax is best for
Canadian healthcare offices
The Healthcare plan names PHIPA guidelines in Canada next to HIPAA in the US, which few fax services mention for a Canadian buyer.
Offices that want encrypted fax
Optional PGP encryption sits on top of SSL on the service, which suits a firm that wants a second layer for sensitive documents.
Buyers who keep an existing number
A number portability tool lets an office move an existing fax number to SRFax instead of reissuing a new one to clients.
SRFax plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Standard | Custom quote | Small business plan for SMBs and individuals, keep your existing number or get a new one, and schedule up to 50 recipients at a time. |
| Healthcare | Custom quote | HIPAA compliance in the US and PHIPA guidelines in Canada, with a Business Associate Agreement offered. |
Checked November 2026.
What SRFax does
- Email to fax with SSL
- Users send by email to fax, and the service uses SSL encryption, so staff can keep their mail client and still transmit securely. A user does not need a new app, and the pages say faxes can be sent from any email account.
- Optional PGP encryption
- PGP encryption is offered as an option for faxes, which adds a layer beyond transport encryption for sensitive documents. The pages do not describe how keys are exchanged, so ask the vendor before depending on PGP for strict policies.
- Scheduled sending
- The Standard plan allows scheduling up to 50 recipients at a time, which helps with notices and reminders to a list. The limit applies to the Standard plan, and the pages do not say whether Healthcare allows more recipients.
- Any device access
- Users can send and receive from any device, email account or the web application, with a printer driver and mobile access. A printer driver and mobile access are named, which lets staff fax from familiar tools rather than a special portal.
- Number portability tool
- A tool for moving an existing fax number lets an office keep the number clients already know. The tool helps an office avoid reprinting letterhead and notifying every client of a new fax number.
How SRFax handles your data
The SRFax security page names HIPAA compliance in the US and PHIPA guidelines in Canada and says a Business Associate Agreement is offered on healthcare plans. It describes SSL encryption and optional PGP encryption. The privacy policy names no company, and the pages we read do not state retention, hosting region or whether customer documents train AI models. They name no AI feature. A healthcare buyer should request the agreement and the retention schedule in writing.
Where SRFax falls short in practice
- No published prices. The pages we read show no prices for either plan, so a buyer must ask for a quote before comparing with services that print amounts.
- Limited support hours. Support runs Monday to Friday, 6 am to 5 pm Pacific, by phone or email, which can be a problem for after-hours faxing issues. An urgent problem on a Saturday would wait until Monday, which matters for offices that fax around the clock.
- Maker not named. The privacy policy names no company, and the support team is described as based in British Columbia, which is not a statement of headquarters. A buyer who needs a legal entity name for a contract must ask SRFax to supply it in the agreement.
Alternatives to SRFax
SRFax: common questions
How much does SRFax cost?
The pages we read print no prices for the Standard or Healthcare plans. Both use a quote-style call to action, so request a quote that states pages, numbers, users and any setup or number fees before you compare. Ask for the figures in writing.
Does SRFax sign a business associate agreement?
The security page says a Business Associate Agreement is offered for healthcare customers on the Healthcare plan, with HIPAA compliance in the US and PHIPA guidelines in Canada. Ask for the agreement text before you send patient records. Ask who holds the agreement.
Does SRFax support encryption?
Yes. The pages describe SSL encryption on the service and optional PGP encryption for faxes. The pages do not say how keys are managed for PGP, so ask the vendor if your policy requires key control. Key handling is a vendor question.
Can I keep my fax number with SRFax?
The Standard plan says you can keep an existing number or get a new one, and a number portability tool is listed. Keep the old line active until a test fax arrives after the move. Start the port well before you cancel the old line.
Does SRFax have an API?
The pages we read indicate API support for SRFax, but they give no rate limits or documentation details. Ask for the API documentation and test status reporting before you design an automated workflow. Ask for documentation before building. Quote-based plans usually spell out API access in the contract.