Tool profile
WestFax: cost, fit and limits
WestFax is a cloud fax service made by WestFax, Inc. of Centennial, Colorado, that sends and receives faxes through a portal, email, print driver and API, and adds an AI data extraction product for inbound documents.
What to know first
WestFax prints two plans, Solo at $14.99 a month with 500 pages and Team at $39.95 a month with 1,500 pages and five users, plus custom Enterprise pricing. The pricing page states HIPAA compliance with a signed business associate agreement on every plan, and the home page names HITRUST and SOC 2. Extra pages cost 3 cents each. A fax API and an on-premises toolkit round out the product for technical teams.
WestFax at a glance
| Maker | WestFax, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | $14.99 a month billed monthly (Solo) |
| API access | Yes |
| Category | Best AI Online Fax Services in 2026, rank 3 of 13 |
| Website | westfax.com |
Who WestFax is best for
Small medical and dental offices
A signed business associate agreement on every plan means even the Solo tier can serve a one-doctor practice that needs a compliant fax number.
Offices moving a legacy fax number
Porting an existing number costs a $20 one-time fee per number, and the vendor states that bulk porting is included for Enterprise customers.
Organizations with on-premises systems
The Cloud Fax Toolkit connects on-premises software to the WestFax network, and EHR integration is named on the home page for healthcare workflows.
WestFax plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Solo | $14.99 a month billed monthly | 500 pages a month, 1 user license, 1 local or toll-free number and 3 cents per extra page. |
| Team | $39.95 a month billed monthly | 1,500 pages a month, 5 user licenses and 3 cents per extra page; extra numbers $4.95 a month each plus a $20 setup fee. |
| Enterprise | Custom volume pricing | Quoted through sales, with as many numbers as needed and bulk porting included. Pricing depends on volume, and the vendor says to talk to sales before committing to a quantity. |
Checked November 2026.
What WestFax does
- Portal, email and print driver
- Staff send from a secure portal, by email-to-fax, from a print-to-fax driver or from a mobile app, and received faxes arrive by email. This covers most office habits.
- AI Data Extraction and Automation
- The home page says this product turns inbound documents into structured data using Comprehend. No accuracy figures or supported document types appear on the pages we read.
- Fax API and webhooks
- A REST fax API with webhooks supports programmatic sending and status updates. Which plan unlocks it was not specified on the pricing page we read.
- Cloud Fax Toolkit
- The toolkit connects on-premises systems to the WestFax network, so an ERP or a records system can keep its workflow while the transmission moves to the cloud.
- EHR integration
- The home page names native, API and routed integrations for EHR systems. The specific systems are not listed on the pages we read, so ask which ones your vendor supports.
How WestFax handles your data
The pricing page states that WestFax is HIPAA compliant and signs a business associate agreement on every plan, and the home page names HITRUST and SOC 2. The pages we read do not say whether customer documents train AI models, how long faxes are retained or where data is hosted. Because the AI extraction product processes the content of inbound documents, a buyer sending patient records should ask which provider handles that processing and request those terms in the contract.
Where WestFax falls short in practice
- One user on Solo. Solo includes a single user license and one number, so a second person who needs to send faxes forces the jump to Team at $39.95 a month.
- Add-on numbers cost extra. Team numbers cost $4.95 a month each plus a $20 setup, and porting costs $20 per number, so an office with several lines pays more than the headline plan price.
- Monthly price is above free-tier rivals. Solo at $14.99 a month sits above Fax.Plus Basic at $6.99 and Nextiva vFax at $7.95, so a buyer who does not need the agreement on day one pays more.
Alternatives to WestFax
WestFax: common questions
Does WestFax sign a HIPAA business associate agreement?
The pricing page says WestFax is HIPAA compliant and signs a business associate agreement on every plan. Ask for the agreement itself before you move patient records, along with any HITRUST or SOC 2 report the home page names. A signed agreement is the contract step that matters.
How much does WestFax cost?
Solo is $14.99 a month with 500 pages and one user. Team is $39.95 a month with 1,500 pages and 5 users. Both charge 3 cents per extra page. Enterprise uses custom volume pricing quoted by sales. Numbers beyond the first cost extra on Team.
Can I keep my current fax number with WestFax?
Yes. WestFax charges a one-time $20 fee per ported number, and bulk porting is included for Enterprise customers. Porting can take time, so keep the old line active until a test fax arrives on the new service. Ask the vendor how long a transfer takes.
What does the WestFax AI product do?
The home page describes AI Data Extraction and Automation that turns inbound documents into structured data using Comprehend. The pages we read give no accuracy numbers or document list, so test it on your own forms during a demo. Ask whether the extraction output fits your systems.
Does WestFax have an API?
Yes. The home page names a fax API with REST and webhooks, plus a Cloud Fax Toolkit for on-premises systems. The pricing page we read does not say which plans include API access, so confirm that before you design a workflow.