Tool profile
Teamwork: cost, fit and limits
Teamwork is a project and client-work platform made by Teamwork.com, an Irish company, that adds billable time, retainers, capacity planning and profitability reporting for agencies and professional services teams. Its AI agents are assigned to plan tiers, and it sells a separate help desk product.
What to know first
Teamwork reads as a project tool that grows into a PSA as the tier rises. Free and Basics handle projects and billable time, Accelerate adds invoicing from logged time, retainers and capacity planning, and Optimize adds quotes, multi-currency budgets and profitability. The AI is bundled free for an introductory period, and usage-based credits are scheduled to start in November 2026, so check what a renewal would charge.
Teamwork at a glance
| Maker | Teamwork.com, Ireland |
|---|---|
| Free plan | Yes |
| Entry price | $9.99 per user per month (Basics, billed yearly) |
| API access | Yes |
| Category | Best Project Management Software in 2026, rank 7 of 12 |
| Website | teamwork.com |
Who Teamwork is best for
Agencies billing clients by the hour
Billable time tracking starts on Basics, and Accelerate turns logged hours into client invoices with time budgets and retainers, so a small agency can bill without a second tool.
Firms moving off another project tool
The pricing page lists one-click project import from Wrike, Asana, Basecamp, ClickUp, Trello and monday, which lowers the effort of trying Teamwork against an existing board.
Teams that also run client support
Teamwork Desk is sold per agent from $9.50, with Outlook and Gmail inbox sync, so a firm can keep ticket handling and project work under one vendor.
Finance leads who want margin visibility
Optimize adds revenue, cost and profitability insight and CRM-pipeline-to-project workflows, with Kash named as its finance agent. Walk through Teamwork two real projects against current practice.
Teamwork plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | $0 | Up to 5 users and 5 projects with 100 MB of storage, for teams testing project tracking before any billing work. |
| Basics | $9.99 per user per month, billed annually | 300 projects, 100 GB, billable time tracking and reporting, plus the Scout and Flo AI agents. |
| Accelerate | $24.99 per user per month, billed annually | 600 projects, 250 GB, client invoicing from time, workload and capacity planning, time budgets, retainers and the Remi resource agent. |
| Optimize | Contact sales | Unlimited projects, 500 GB, quotes, multi-currency budgets, profitability insight, CRM pipeline workflows and the Kash and Jack agents. |
| Enterprise | Contact sales | 1,000 GB, SSO, advanced security enforcement, a dedicated success manager and priority support. Worth timing Teamwork last quarter's invoices using your own exports. |
Checked October 2026.
What Teamwork does
- Named AI agents by tier
- Scout and Flo arrive with Basics, Remi with Accelerate for resource work, and Kash and Jack with Optimize for finance and custom workflows. The tier table tells a buyer which agent a plan pays for.
- Retainers and time budgets
- Accelerate lets a team set time budgets and retainers against a client and watch burn, which matters for agencies selling monthly blocks of hours rather than fixed projects.
- Capacity and workload planning
- Workload views show who is overbooked before work is assigned. Optimize adds tentative and active planning and scheduling by role or skill, which a staffing manager needs.
- Invoicing from logged time
- Hours logged against a project flow into client invoices from Accelerate upward, so billing does not require re-keying timesheets into an accounting package. Walk through Teamwork a disputed invoice before any commitment.
- Help desk add-on
- Teamwork Desk is priced separately per agent, with a 30-day trial, and its Dotty AI add-on covers ticket analysis and suggested replies at $69 a month per installation.
How Teamwork handles your data
Teamwork's security page says its servers run on Amazon Web Services and are hosted in the US and the EU, that customers own the data they store, and that Teamwork does not copy, share or modify it or access it without consent. It states an uptime goal above 99.9 percent and automatic database snapshots every few seconds. Only certain staff can reach the servers. The pages read did not name specific certifications or state whether customer content trains AI models, so the vendor's policy was not checked for this.
Where Teamwork falls short in practice
- AI cost is changing. The pricing page says AI is included in paid plans for an introductory period and usage-based credits launch in November 2026. A buyer cannot yet plan the AI line of a budget.
- Financial depth waits for a quote. Revenue, cost and profitability insight, quotes and CRM-pipeline workflows sit on Optimize, which has no printed price, so the tier a finance-led firm needs is the one it cannot compare.
- Region choice is not described. The security page says US and EU hosting, but the text read does not explain how an account is assigned to a region, so confirm before signing.
Works with
Alternatives to Teamwork
Teamwork: common questions
Can Teamwork invoice clients straight from timesheets?
Yes, from the Accelerate tier. The pricing page lists client invoicing from logged time there, along with time budgets and retainers. Basics gives billable time tracking and reporting only, so a firm that needs invoices generated in the tool should price Accelerate at $24.99 per user rather than Basics.
Does Teamwork have a plan for a very small team?
A free plan covers up to 5 users and 5 projects with 100 MB of storage. It is useful for testing, but billable time reporting starts at Basics and capacity planning at Accelerate, so a small agency that bills hourly will likely need a paid tier.
Where does Teamwork store customer data?
The security page says servers are on AWS and hosted within the US and the EU. It does not say in the text read how a customer picks a region, so ask the vendor in writing which region your account would sit in.
What changes for Teamwork AI in November 2026?
The pricing page says AI is included in paid plans for an introductory period and that usage-based AI credits launch in November 2026. It does not print the credit price on that page, so request the figure before a renewal.
Is Teamwork Desk part of the PSA plans?
No. Teamwork Desk is priced separately per agent, from $9.50 on Starter for up to 10 agents, with Pro at $17.00 and Premium at $33.00, and a 30-day trial. Its Dotty AI add-on is a further $69 a month per installation.