Tool profile
Userfeel: cost, fit and limits
Userfeel is a remote user testing service from Userfeel Ltd, a company with a London address, that sells moderated and unmoderated tests, card sorting and tree testing through a credit system. Agencies and product teams use its tester panel to get recorded sessions with AI summaries on higher plans.
What to know first
Userfeel prices in credits, and each annual plan fixes the credit price. A free tier gives three credits a month for use with your own testers, while Solo, Team and Enterprise carry 50, 100 and 300 credits at $60, $55 and $50. One credit usually covers one unmoderated session. The AI tools and non-English panels begin at the Team tier, so the entry plan is mainly a panel and recording service.
Userfeel at a glance
| Maker | Userfeel Ltd, United Kingdom |
|---|---|
| Free plan | Yes |
| Entry price | $3,000 per year (Solo) |
| API access | No |
| Category | Best AI User Testing Software in 2026, rank 5 of 10 |
| Website | userfeel.com |
Who Userfeel is best for
Agencies buying testing in bulk
A credit pool of 50 to 300 sessions a year, with the credit price falling as the pack grows, fits an agency that tests across many client projects.
Teams needing non-English testers
Non-English panels start at the Team plan, and the site claims testers in over 40 languages, which helps a localization or international rollout test.
Researchers using their own participants
The Free plan allows bring-your-own testers, and a 60-minute unmoderated session with own participants costs 0.5 credit. That makes it practical for teams with a large customer list.
EU-sensitive organizations
The privacy policy says all Userfeel data is stored within the European Union, which gives a clearer statement than many panel vendors.
Userfeel plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | $0 | Three credits a month for bring-your-own testers only, without the Userfeel Panel or AI features. |
| Solo | $3,000 per year | Fifty credits at $60 each, with access to the Userfeel Panel of more than one million testers. |
| Team | $5,500 per year | One hundred credits at $55 each, adding the non-English panel, tree tests, card sorts and AI features. |
| Enterprise | $15,000 per year | Three hundred credits at $50 each, adding priority support. A custom plan adds invoicing and a dedicated success manager. |
Checked November 2026.
What Userfeel does
- Credit model
- One credit typically equals one unmoderated session. A 20-minute session with a panel tester is listed at $30 at the Solo rate, and own-participant 60-minute sessions cost half a credit.
- AI assistant tools
- Team and Enterprise list an AI Assistant, AI Summary, AI Recommendations and AI Sentiment Analysis, which condense hours of video into themes and suggested next steps.
- Panel with human checks
- The home page describes over one million testers who are human-verified, with no bots or survey farms, and targeting by role, behavior or custom criteria.
- Moderated and unmoderated
- The site lists both session types, plus card sorting, tree testing and surveys, on desktop and mobile, including a phone app tested on the tester's own device.
How Userfeel handles your data
Userfeel Ltd's privacy policy lists a London address and states that all Userfeel data is stored within the European Union, without naming the hosting provider. User data such as projects and test sessions is kept until a tester requests account deletion, and video files are kept for as long as the client's plan allows or until the client asks for deletion. The policy does not say whether customer content trains AI models or which AI providers are used.
Where Userfeel falls short in practice
- High entry price. The lowest paid plan costs $3,000 per year upfront, a large commitment for a team that runs a handful of sessions. Teams running only a few sessions a month will find the annual commitment hard to justify.
- AI is paywalled. AI analysis and the non-English panel start at the $5,500 Team plan, so Solo buyers analyze videos by hand. Solo buyers must review videos by hand, which slows analysis on larger rounds.
- AI provider not named. The pages read do not name the models behind the AI tools or state how recordings are handled by them. A buyer cannot tell from the pricing page which provider reads recordings.
- Integrations not listed. The home page lists no integrations, so teams relying on Figma or Slack should ask before buying. Ask whether Slack, Figma or Jira connections exist before purchase.
Works with
Alternatives to Userfeel
Userfeel: common questions
How are Userfeel credits priced?
Solo gives 50 credits at $60, Team gives 100 at $55 and Enterprise gives 300 at $50, billed yearly. One credit typically covers one unmoderated session. A 60-minute session with your own participants costs 0.5 credit. Free offers 3 credits a month.
Does Userfeel have a free plan?
Yes. The Free plan gives 3 credits a month for use with testers you bring yourself. It does not include the Userfeel Panel, non-English panels or the AI features. Those begin at Solo for the panel and at Team for AI and non-English testers.
Where does Userfeel store data?
Its privacy policy says all Userfeel data is stored within the European Union. It does not name the hosting provider or give a country. The company address in the policy is in London, so confirm with the vendor if you need a specific member state.
Which AI features does Userfeel offer?
The pricing page lists AI Assistant, AI Summary, AI Recommendations and AI Sentiment Analysis on the Team and Enterprise plans. The home page describes summaries that condense hours of sessions into patterns. Neither page names the model provider or states accuracy.
How big is the Userfeel tester panel?
The pricing and home pages claim more than one million testers, who are human-verified, and testers in over 40 languages. Non-English panels are limited to the Team plan and above. The pages do not break the panel down by country, so ask for counts in your audience.