Tool profile
Userlytics: cost, fit and limits
Userlytics is a remote user experience testing platform from Userlytics Corporation, a company based in the United States with offices in Miami, Madrid and Ontario. Enterprises and research agencies use it for moderated and unmoderated tests with a panel of over two million participants and a long list of AI analysis tools.
What to know first
Userlytics mixes three ways to pay: per session for panel work, monthly subscriptions for self-recruited unmoderated tests, and a custom Limitless plan. The AI set is the widest of the group, spanning moderation, study design, chat across sessions, sentiment and video analysis, reports and translated transcripts. There is no trial on the pricing page, only a demo, and the lowest subscription is $699 a month on annual billing.
Userlytics at a glance
| Maker | Userlytics Corporation, United States |
|---|---|
| Free plan | No |
| Entry price | $699 per month (Premium, billed annually) |
| API access | No |
| Category | Best AI User Testing Software in 2026, rank 6 of 10 |
| Website | userlytics.com |
Who Userlytics is best for
Global brands testing across countries
The home page claims over 2 million participants in 150 plus countries and testing in 60 plus languages, which suits multinational product launches.
Teams that recruit their own users
Premium and Advanced offer unlimited self-recruited participants for unmoderated sessions, which favors teams with customer lists and many studies. Participant counts on own-user studies are not capped by the plan.
Accessibility and content testers
The platform covers websites, apps, prototypes, accessibility and content testing, in a single account. Specialist accessibility audits may need extra help from the vendor.
Procurement teams in the EU
The site states ISO 27001:2022, GDPR and CCPA compliance, EU hosting and certification under three Data Privacy Frameworks. That helps data protection officers during vendor review.
Userlytics plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Project Based | Custom, per session | No subscription, with a minimum purchase of 5 sessions priced per session. There is no yearly commitment and no seat count stated on the page. |
| Enterprise | From $30 per session | Annual plan with volume discounts, unlimited seats and panel access, plus a build-your-own-users credit with panel purchases. |
| Premium | $699 per month, billed annually | Five seats and unlimited self-recruited participants for unmoderated sessions. Annual billing applies, with panel participants sold separately from the subscription. |
| Advanced | $999 per month | Ten seats, unlimited self-recruited participants and the option to buy panel participants. The price appears only in a question and answer section of the page. |
| Limitless | Custom quote | Unlimited participants, accounts and concurrent tests. Pricing is arranged through a sales quote rather than a published rate. |
Checked November 2026.
What Userlytics does
- AI moderation
- AI moderation adds contextual follow-up questions to selected tasks during unmoderated sessions, so a participant can be asked why they chose a path. The pricing page lists it among the AI features.
- AI study designer
- An AI Study Designer helps draft a test plan and tasks from a research goal. The researcher then edits the draft before launch. It is listed separately from moderation on the pricing page.
- Analysis tools
- AI Insights Chat, Sentiment Analysis, Video Analysis and Annotations process recordings. Reports, chart summaries and transcript translations are listed with them. Researchers can ask questions across study recordings.
- Methods and devices
- The platform supports qualitative and quantitative studies, mobile testing, prototype testing, branded tests and branching logic, with a panel or your own participants. Study types can run on desktop and phone devices.
- Integrations section
- The home page links prototype integrations but does not name them on that page, so confirm support for your design tool. Ask for a list before assuming Figma or similar tools work.
How Userlytics handles your data
Userlytics states on its home page that it is ISO 27001:2022 certified, GDPR and CCPA compliant, EU hosted, and certified under the EU-US, UK and Swiss-US Data Privacy Frameworks. Its privacy policy says the company is based in the United States, keeps data per criteria such as contract length and legal duties, and names no AI providers. Under legitimate interest it lists improving models and platform features using client data, without defining the models or an opt-out.
Where Userlytics falls short in practice
- No trial shown. The pricing page offers a demo but no free trial, so a team has to commit to a sales conversation or a paid session to try it.
- Pricing is inconsistent. Enterprise per-session pricing appears as both $30 and $34 on the pricing page, and Advanced appears only in a Q&A section. A buyer should request one written rate before budgeting.
- Model improvement wording. The privacy policy lists improving models using client data without saying whether those are AI models or giving an opt-out. Request written confirmation of how recordings are handled.
- SOC reports not listed. The home page lists ISO 27001 but no SOC certification, so buyers who require SOC 2 should ask. Ask whether a SOC report exists. Procurement teams should ask early.
Works with
Alternatives to Userlytics
Userlytics: common questions
How much does Userlytics cost per session?
Enterprise sessions start from $30, though the page elsewhere lists $34. Project Based work has no subscription, with a minimum purchase of five sessions. Self-recruitment plans cost $699 a month on annual billing for Premium. Confirm the exact per-session rate for your country and audience in a quote.
Does Userlytics have a free trial?
The pricing page read mentions no free trial. It offers a free demo, so the way to evaluate the platform is through a sales-led demo or a small project purchase. Ask the vendor whether a sample test can be arranged before you sign.
What AI features does Userlytics list?
The pricing page lists AI UX analysis, AI transcriptions, AI moderation, an AI study designer, AI insights chat, sentiment and video analysis, annotations, reports, chart summaries and translated transcripts. No accuracy figures are published, so compare outputs with your own review of sample recordings.
Which security certifications does Userlytics claim?
The home page claims ISO 27001:2022, GDPR and CCPA compliance and EU hosting. It also lists the EU-US, UK and Swiss-US Data Privacy Frameworks. It does not mention SOC certification. Ask for the ISO certificate and its scope if procurement requires evidence.
How large is the Userlytics participant panel?
The home page claims over 2 million participants across more than 150 countries, with testing in more than 60 languages. The pricing page repeats the 2 million figure. Neither page breaks the panel down by country, so request counts for your audience.