Tool profile
Zadarma: cost, fit and limits
Zadarma is a cloud telephony service run by a corporate group that names SMARTVOICE LTD in London as operator, offering virtual numbers, a PBX and CRM tools, with an AI agent and speech analytics. It offers a free tier.
What to know first
Zadarma prices three PBX plans: Standard at EUR 0, Office at EUR 18 and Corporation at EUR 36 per month for the Europe region as displayed. Each tier raises user counts, outgoing minutes and concurrent calls, and AI agent minutes begin on Office with 100, rising to 200 on Corporation. The home page also lists AI Speech Analytics as a separate service. The plans page has a monthly and annual switch and a region selector.
Zadarma at a glance
| Maker | Zadarma corporate group; the privacy policy names SMARTVOICE LTD (London, United Kingdom) as operator and lists EU and US representatives, Not stated on the vendor pages |
|---|---|
| Free plan | Yes |
| Entry price | EUR 0 per month (Standard, monthly payment) |
| API access | Yes |
| Category | Best AI Virtual Phone Number Apps in 2026, rank 5 of 13 |
| Website | zadarma.com/en/ |
Who Zadarma is best for
Small offices wanting a free virtual PBX
Standard covers five PBX and CRM users, four voice menus and five concurrent outgoing calls at no monthly charge. It is a free starting point.
Teams wanting AI minutes bundled in the plan
Office includes 100 AI agent minutes and 400 speech recognition minutes, so usage is covered before any pay-per-use rates apply.
Businesses that run calls from a CRM
The home page lists free integrations with popular CRM and AI systems, plus a Teamsale CRM, which suits firms without an existing CRM.
Zadarma plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Standard | EUR 0 per month | 5 PBX and CRM users, 0 free outgoing minutes, 0 AI agent minutes, 4 IVR voice menus and 5 concurrent outgoing calls. |
| Office | EUR 18 per month (marked recommended) | 10 PBX and CRM users, 2,000 free outgoing minutes, 100 AI agent minutes, 400 free speech recognition minutes and 6 IVR voice menus. |
| Corporation | EUR 36 per month | 20 PBX and CRM users, 4,000 free outgoing minutes, 200 AI agent minutes, 1,000 free speech recognition minutes and 12 IVR voice menus. |
Checked November 2026.
What Zadarma does
- AI agent
- The AI virtual operator is described as available 24/7. Its minutes are counted per plan, with none on Standard. Plan tables count minutes per month, and Standard includes none.
- AI Speech Analytics
- The home page lists this as its own service. The pages read do not describe its outputs or pricing. It is not priced or detailed in the text we read, so ask for a demo.
- Speech recognition minutes
- Included minutes rise from 0 on Standard to 400 on Office and 1,000 on Corporation, for turning calls into text. These minutes cover turning calls into text rather than live speech.
- Voice menus
- The PBX supports IVR menus, 4 on Standard, 6 on Office and 12 on Corporation, for routing callers by key press. Routing callers by key press is part of the PBX, within the plan limits.
- Recording storage
- Cloud storage for call recordings starts at 200 MB (about 14 hours) on Standard and grows to 2 GB and 4 GB on higher plans.
How Zadarma handles your data
The privacy policy names SMARTVOICE LTD in London as operator and lists EU and US representatives. The about page says traffic is routed through the nearest data center, and no fixed hosting region is stated. Whether customer calls train AI models, how long recordings are retained and which certifications apply were not stated on the pages read. The policy adds that customer support calls may be recorded to monitor and train employees.
Where Zadarma falls short in practice
- Free tier has no AI minutes. Standard lists 0 AI agent minutes and 0 free outgoing minutes, so the AI features need Office at EUR 18 or higher. Teams that want AI must therefore move up a tier before they can test it.
- Region-dependent prices. The plans page offers a region selector, and the figures read are the Europe monthly payment as displayed, so other regions may differ. Other regions may show different amounts, so check your own region's page.
- Recording storage is small on Standard. Standard stores about 14 hours of recordings, which fills quickly for a call-heavy team that records every conversation. A team that records every call will outgrow that allowance within a few weeks.
Alternatives to Zadarma
Zadarma: common questions
Does Zadarma include AI minutes?
Yes, on paid plans. The Office plan lists 100 AI agent minutes and 400 free speech recognition minutes, and Corporation lists 200 and 1,000. Standard lists zero of both. The pages read do not describe what happens after the included AI agent minutes run out, so ask about overage rates.
Is Zadarma free?
The Standard plan is EUR 0 per month for the Europe region as displayed, with five PBX and CRM users, four voice menus and five concurrent outgoing calls. It includes no free outgoing minutes and no AI agent minutes, so calls are charged at rates that were not read on the plans page.
What does Zadarma Office cost?
Office is EUR 18 per month on the plans page, marked as recommended, for the monthly payment in the Europe region as displayed. It includes 10 PBX and CRM users, 2,000 free outgoing minutes, 100 AI agent minutes and 6 IVR menus. The page also has an annual payment switch.
Who operates Zadarma?
The privacy policy describes a Zadarma corporate group and names SMARTVOICE LTD in London, United Kingdom, as operator, with EU and US representatives listed. The vendor pages read give no single headquarters country, so check the contract entity on your order or terms before you sign.
What is Zadarma's AI agent?
The service page and home page describe an AI virtual operator that is available 24/7 and counted in AI agent minutes. They do not detail the languages or call flows it supports in the text read. Test it on a few of your typical customer questions before relying on it.