Tool profile
Cliniko: cost, fit and limits
Cliniko is a practice management and patient records system for health clinics that handles online bookings, treatment notes, invoices and payment tracking, with flat monthly prices set by practitioner count and unlimited admin users and unlimited patients.
What to know first
Cliniko charges by practitioner count rather than by feature: $45 per month for one practitioner, $95 for 2 to 5, $145 for 6 to 8 and $295 for 13 to 25, with every plan getting the same features, unlimited admin users, patients and storage. SMS costs 10 cents per message extra. A 30-day trial is offered, and charities and educational institutions use it free. The pages opened named no AI feature.
Cliniko at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $45 per month (single practitioner) |
| API access | No |
| Category | Best AI Therapy Practice Management Software in 2026, rank 11 of 12 |
| Website | cliniko.com |
Who Cliniko is best for
Clinics with many admin staff
Unlimited admin and reception users are included in every subscription, so adding front-desk staff does not raise the monthly price as the clinic grows.
Practices that want predictable pricing
Every tier has the same feature set and the price moves only with practitioner count, which is easy to forecast as a clinic hires.
Charities and schools
The pricing page says Cliniko is free for registered charities and educational institutions, a rare offer in this category for non-profit therapy services.
Cliniko plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Single practitioner | $45 per month | All features, unlimited admin and reception users, locations, file storage and patients, plus free support. |
| 2 to 5 practitioners | $95 per month | The same feature set as the single practitioner plan, priced for a small group of between two and five practitioners. |
| 6 to 8 practitioners | $145 per month | The same feature set again, priced for a mid-sized clinic of between six and eight practitioners, with no feature gating between bands. |
| 13 to 25 practitioners | $295 per month | The same features for a larger clinic; the page's other bands were not listed in full. |
Checked November 2026.
What Cliniko does
- Online bookings
- Clients can book themselves online, and the calendar supports scheduling for multiple practitioners and locations, with unlimited locations included in every subscription. Online booking is part of every plan.
- Treatment records
- Treatment notes are kept digitally in the patient record, with unlimited file storage and unlimited patients included, so storage never becomes a reason to upgrade.
- Invoices and payments
- Invoicing and payment tracking are built in, and the Xero connection syncs financial records, which suits clinics whose bookkeeper works in Xero. Payment tracking helps reconcile card and cash receipts.
- Connected apps
- Third-party apps connect through a marketplace; Mailchimp is the named example, syncing the client list for newsletters, so email marketing stays outside the core product.
- SMS reminders
- Text messages are billed at 10 cents each from credits, not bundled into the subscription, so a clinic that reminds every client by SMS pays extra.
How Cliniko handles your data
The privacy policy addresses tried returned 404, so Cliniko's position on retention, hosting region and AI training was not checked for this page. The homepage mentions 24/7 systems and security monitoring and regular backups, but the opened pages name no certification. No AI feature appears on the homepage or pricing page, which narrows what data an AI feature might handle. Before signing, request the data processing terms and the hosting location from Cliniko directly.
Where Cliniko falls short in practice
- . Neither the homepage nor the pricing page lists an AI scribe or summary tool, so on the evidence checked Cliniko offers no drafted notes at all.
- . Telehealth requires a credit card on file during the 30-day free trial, which surprises buyers who expect a no-card test of the whole product. Test telehealth early in the trial.
- . The page says annual payment includes one month free per year but gives no annual figures, so the exact saving cannot be calculated from it.
Works with
Alternatives to Cliniko
Cliniko: common questions
How much does Cliniko cost per month?
A single practitioner pays $45, 2 to 5 practitioners pay $95, 6 to 8 pay $145 and 13 to 25 pay $295. Every plan has the same features. SMS costs 10 cents a message extra, and annual payment includes one month free per year.
Does Cliniko have AI notes?
No AI feature is named on the homepage or the pricing page. Treatment notes are kept digitally in the patient record, but nothing on the pages opened describes AI drafting or summaries, so a therapist wanting AI should compare the other tools.
Is there a Cliniko free trial?
Yes, a 30-day free trial is offered. Telehealth needs a credit card on file during the trial. The vendor also says Cliniko is free for registered charities and educational institutions, which may apply to some counseling services. The charity offer is worth asking about.
Does Cliniko limit the number of admin users?
No. Every subscription includes unlimited admin and reception users, locations, file storage and patients. Pricing is set only by the number of practitioners, which suits clinics with large front-desk teams. Practitioner count alone sets the price band, which makes the monthly bill easy to forecast as staff are added.
What does Cliniko integrate with?
The pages opened name Mailchimp, which syncs the client list, and Xero, which syncs financial records, plus a marketplace of third-party apps. Only these two were named, so confirm payment and claims connections before signing. Ask the vendor about others.