Tool profile
Halaxy: cost, fit and limits
Halaxy is a practice management platform made by Halaxy Pty Ltd that offers a free core system for appointments, clinical records and invoicing, with credit-based extras such as SMS, telehealth, funding body rebates and an AI Scribe.
What to know first
Halaxy's pricing is built on a free core platform with unlimited appointments, practitioners and locations, 700+ clinical templates and automated invoicing to Medicare, NDIS and HICAPS. Everything else is bought as processing fees from 1.5 percent per transaction, pay-as-you-go credits at AUD $0.15 to $0.22 each, or a feature subscription from 25 credits per month. No single monthly price is published, and the AI Scribe is a credit item.
Halaxy at a glance
| Maker | Halaxy Pty Ltd (ACN 633 220 612), Not stated on the vendor pages |
|---|---|
| Free plan | Yes |
| Entry price | Free (core platform) |
| API access | Yes |
| Category | Best AI Therapy Practice Management Software in 2026, rank 10 of 12 |
| Website | halaxy.com |
Who Halaxy is best for
Australian funded practices
Automated invoicing to Medicare, NDIS and HICAPS is included in the free core, with rebates for DVA, TAC, Workcover and Comcare available as credit items.
Practices that want to start at no cost
The free core has no credit card requirement and no cap on appointments, practitioners or locations, so a practice can grow before paying.
Developers and integrators
The Halaxy API, two-way calendar sync, white label branding and e-script integrations are offered under the feature subscription, so a practice can connect its own tools.
Halaxy plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Core platform | Free | Calendar, online bookings, email reminders, patient records, invoicing, reporting, 700+ clinical tools and Medicare, NDIS and HICAPS invoicing. |
| Pay as you process | From 1.5% per successful transaction | Automated patient appointment fee payments, with Silver and Bronze bands of 1.5 to 1.9 percent plus 75c to $1. |
| Pay as you go (credits) | AUD $0.15 to $0.22 per credit | SMS, one-off messages, fax number, funding body rebates, e-scripts, telehealth, secure messaging and AI Scribe. |
| Subscribe to features | From 25 credits per month | Two-way calendar sync, white label branding, e-script integrations, the Halaxy API and a dedicated practice phone number. |
Checked November 2026.
What Halaxy does
- Free clinical tools
- The core includes more than 700 clinical tools and templates, with unlimited appointments, practitioners and locations, which is a lot of capacity for a platform with no monthly fee.
- Funding body invoicing
- Automated invoicing to Medicare, NDIS and HICAPS is in the core, and other rebate schemes such as DVA, TAC, Workcover and Comcare are credit items.
- AI Scribe
- Listed as a clinical add-on paid with credits at AUD $0.15 to $0.22 each; the pricing page does not describe how it works or how many credits a session uses.
- Feature subscription
- The subscription starts at 25 credits per month and unlocks calendar sync, branding, e-script integrations, the API and a dedicated practice phone number for the clinic.
- Online payments
- Appointment fee payments are charged per transaction, from 1.5 percent, so processing cost follows revenue instead of a seat count and has no monthly minimum.
How Halaxy handles your data
Halaxy's privacy page states that your data is stored in Australia, and the pricing page shows an Australia region selector. Data may be disclosed overseas, for example to Xero, which stores data in the USA when connected, and the site names AWS for web hosting without a location. The policy never mentions AI or machine learning, so AI Scribe terms are not covered. Retention is not stated, no certification is named, HIPAA is not referenced, and Security Metrics and Rapid7 are named under audit monitoring.
Where Halaxy falls short in practice
- . Prices are in AUD and credits, with processing fees on top, so the monthly cost depends on usage and cannot be read off one figure.
- . Two-way calendar sync, e-scripts and the API need the subscription from 25 credits per month rather than the free core, so integrators should budget for it.
- . AI Scribe appears only as a credit item with no description or data terms on the pages opened, and the privacy policy never mentions AI or machine learning.
Works with
Alternatives to Halaxy
Halaxy: common questions
Is Halaxy really free?
The core platform is labelled free and requires no credit card, with unlimited appointments, practitioners and locations. Paid items are processing fees from 1.5 percent, pay-as-you-go credits at AUD $0.15 to $0.22 and a feature subscription starting at 25 credits per month.
What does Halaxy's AI Scribe cost?
AI Scribe is listed as a clinical add-on paid with pay-as-you-go credits at AUD $0.15 to $0.22 each, including GST. The pricing page does not say how many credits a scribed session uses. Ask Halaxy for an example before enabling it.
Where does Halaxy store data?
The privacy page says data is stored in Australia, and the pricing page has an Australian region selector. Data can go overseas when you connect services such as Xero, which stores data in the USA, and AWS is named for web hosting.
Does Halaxy have an API?
Yes. The Halaxy API is listed under Subscribe to features on the pricing page, starting at 25 credits per month. The API documentation was not opened, so scope and rate limits are not verified here. Ask Halaxy for the documentation.
Is Halaxy useful outside Australia?
Its strongest features, Medicare, NDIS and HICAPS invoicing, are Australian, and prices are in AUD with an Australian region selector. A therapist elsewhere would use scheduling, notes and invoicing, and should compare the others first. Check how much of that applies to you before choosing it.