Tool profile
Convirza: cost, fit and limits
Convirza is a call tracking and AI call analytics service made by Convirza, Inc. that tracks calls by campaign, scores each conversation with AI, and runs an AI voice agent, with a free plan for small teams and agencies.
What to know first
Convirza is the only tool in this category with a free plan that includes AI scoring: $20 in one-time credits and 100 scored calls a month, with no card. Paid plans run from $29 to $149 per month, with a custom Enterprise tier. Scoring and transcription are metered, with call transcription at $0.02 per minute on Pro and above. The privacy policy allows transcripts to train Convirza's own scoring models unless a customer opts out.
Convirza at a glance
| Maker | Convirza, Inc., United States |
|---|---|
| Free plan | Yes |
| Entry price | $0 per month, with paid plans from $29 |
| API access | Yes |
| Category | Best AI Call Tracking Software in 2026, rank 3 of 13 |
| Website | convirza.com |
Who Convirza is best for
Teams trying AI scoring
The free plan scores 100 calls a month with no card, which is enough to test whether booking-intent and script-adherence scores match what a manager hears.
Quality-focused call teams
The AI Scoring panel rates conversion, booking intent, script adherence and upsell attempts, so reviewers see which calls to listen to rather than sampling at random.
Small agencies
Agency at $149 per month adds unlimited seats, workflows and projects, white label, dedicated support, and Salesforce, API and webhook integrations.
Convirza plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | $0 per month | $20 one-time credits, 100 free scored calls each month, an AI voice agent, and API and MCP access, with no card needed. |
| Starter (App) | $29 per month | Call tracking by campaign, call recording, standard and advanced AI call scoring from $0.02 per minute, reporting and integrations, with one seat and one project. |
| Pro | $18 per month billed yearly ($20 otherwise) | Unlimited call flows with Dynamic Number Insertion, AI tagging and scoring, Google Ads, GA4 and alerts, with five seats and two projects. |
| Agency (App) | $149 per month | Unlimited seats, workflows and projects, Salesforce, API and webhook integrations, white label and dedicated support. |
| Enterprise | Custom quote | Custom volume pricing, an SLA, platform setup help, training, BAA availability and client accounts for organizations with large call volumes. |
Checked November 2026.
What Convirza does
- AI Scoring panel
- Calls are scored on conversion, booking intent, script adherence and upsell attempts. Standard and advanced scoring is metered from $0.02 per minute on Starter, so heavy scoring adds to the bill.
- Free scored calls
- The free plan includes 100 AI-scored calls each month plus $20 in one-time credits, so a small business can run real calls through scoring before paying.
- AI voice agent
- An AI voice agent is listed on the free plan. The pricing page gives no per-answer rate for it on the pages opened, so its metered cost is unclear.
- Dynamic Number Insertion
- Pro and above include unlimited call flows with Dynamic Number Insertion, which swaps the number a web visitor sees according to the traffic source, a core need for any paid search campaign.
- MCP and API access
- The free plan lists API and MCP access, so an outside AI assistant can read call data without custom development, an uncommon inclusion at that price.
How Convirza handles your data
The privacy policy says call transcripts processed for a customer may be used to train Convirza's own scoring models, with exceptions for PHI under a BAA and for customers who opt out. Deepgram, the speech-to-text subprocessor, may use audio under its own terms unless the customer opts out. Customer call, recording, transcript and SMS data is kept while the account exists and deleted within 45 days of a verified request, with backups of about 30 days and AI connector logs deleted after 12 months. Processing is in the United States and possibly elsewhere. HIPAA readiness with a BAA is stated, but SOC 2 and ISO 27001 are not.
Where Convirza falls short in practice
- Training on customer transcripts. Transcripts may train Convirza's scoring models unless the customer opts out or a BAA applies, so a privacy-sensitive buyer needs to set that choice at the start.
- Seat and project caps. Starter covers one seat and one project and Pro five seats and two projects. Extra seats are $5 per month and extra projects $15 on paid plans.
- Small free allowance. The free plan has only $20 in one-time credits and 100 scored calls a month, so a business with steady volume will move to a paid tier within weeks.
- Unpublished usage rate. The per-answered-call usage rate is not published, so the cost of the voice agent at volume cannot be estimated from the pricing page alone, and the vendor did not say how answered calls are counted.
Works with
Alternatives to Convirza
Convirza: common questions
Is Convirza really free?
Yes, within limits. The Free plan costs $0 per month and includes $20 in one-time credits and 100 free scored calls each month, with no card required. It also lists an AI voice agent and API and MCP access. Paid usage beyond the credits is billed, and the per-answered-call rate is not published.
What does Convirza AI Scoring measure?
The vendor names four metrics: conversion, booking intent, script adherence and upsell attempts. Starter lists standard and advanced AI call scoring from $0.02 per minute, and Pro adds AI tagging and scoring. The pages opened give no accuracy figures, so test with your own calls.
Does Convirza train AI models on my calls?
The privacy policy says call transcripts processed for a customer may be used to train Convirza's own scoring models. Customers who opt out and PHI handled under a BAA are excluded. Deepgram, the speech-to-text subprocessor, may use audio under its own terms unless the customer opts out.
How many users does each Convirza plan allow?
Starter allows one seat and one project, Pro five seats and two projects, and Agency unlimited seats, workflows and projects. On paid plans, extra seats cost $5 per month each and extra projects $15 per month each, according to the pricing page.
Does Convirza support HIPAA?
The website footer says the service is HIPAA-ready with a BAA available, and Enterprise lists BAA availability. The privacy policy excludes PHI under a BAA from model training. SOC 2, ISO 27001 and GDPR certification are not stated on the pages opened.