Tool profile
Nimbata: cost, fit and limits
Nimbata is a call tracking service made by Nimbata, LLC that gives each marketing source a phone number, records calls, and uses AI to answer questions you write about each conversation, with workflows and CRM links for marketers and agencies.
What to know first
Nimbata has an Entry plan at $0 plus usage, then Pro at $35, Marketing at $80 and Agency at $120 per month. Each paid plan shows a second, higher figure ($39, $89 and $149) that the page does not label. Every plan includes a 14-day trial with no card, capped at 2 tracking numbers and 50 answered calls. The privacy policy says collected information is retained indefinitely while a client is in good standing.
Nimbata at a glance
| Maker | Nimbata, LLC, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $0 plus usage on the Entry plan |
| API access | Yes |
| Category | Best AI Call Tracking Software in 2026, rank 6 of 13 |
| Website | nimbata.com |
Who Nimbata is best for
Marketers testing call tracking
The Entry plan costs nothing beyond usage and includes online and offline tracking, marketing reports, a spam filter and one call flow, so a first campaign needs no commitment.
Teams with a varied CRM stack
The pages name HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365, GoHighLevel, Slack and Zapier, a wider list than most rivals print.
Agencies selling reports
The Agency plan lists API and webhooks, and the product page describes white label dashboards with your logo, colors and domain.
Nimbata plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Entry | $0 plus usage | Online and offline call tracking, pre-built marketing reports, a spam filter and one call flow, with the 14-day trial capped at 2 numbers and 50 answered calls. |
| Pro | $35 per month plus usage ($39 also shown) | Unlimited call flows with Dynamic Number Insertion, listed alongside the call analysis and reporting features of the entry plan. |
| Marketing | $80 per month plus usage ($89 also shown) | Everything in Pro plus form tracking, automations and CRM integrations for teams that want leads to flow into other systems. |
| Agency | $120 per month plus usage ($149 also shown) | API and webhooks, which the page lists on this plan only, together with the white label dashboards used for client reporting. |
Checked November 2026.
What Nimbata does
- AI conversation analysis
- The vendor says AI listens to every call and answers the questions you wrote, such as booked, quoted, objection or value. Sentiment, purchase intent and a lead score are added to each call.
- Dynamic number insertion
- Each website visitor sees a different number, so a call can be traced to a single session, ad click or channel rather than only to a campaign.
- Server-side tracking
- Call conversions are sent from the server when browser tracking misses them, a response to ad blockers and cookie limits that otherwise undercount phone leads.
- Workflows
- Conditions and actions run after each call, such as tagging, notifying a rep or pushing the lead to a CRM, so follow-up does not depend on manual review.
- Recording controls
- Call recording includes consent controls, retention settings and shareable links, which helps teams that must announce recording to callers or delete recordings on a fixed schedule.
How Nimbata handles your data
The privacy policy says information collected by Nimbata is retained indefinitely while the client is in good standing, with deletion available on request and no automatic sunset policy yet. Customer content is described as used for reporting, carrier transmission, recording and troubleshooting, and the policy does not say whether it trains AI models. Data is stored in the United States, and the policy also says it may be stored on servers in other EU countries. Nimbata holds no certification itself, but describes its AWS data centers as complying with AICPA SysTrust and ISO 27001.
Where Nimbata falls short in practice
- Capped trial. The 14-day trial is limited to 2 tracking numbers and 50 answered calls, so a business with several campaigns cannot test its real setup before paying.
- Unlabeled prices. Each paid plan shows two figures, for example $35 and $39 for Pro. The page does not say which applies, and the annual discount of up to 20 percent is not priced.
- API only on Agency. API and webhooks are listed on the Agency plan only, so an in-house team that wants raw call data has to take the top tier.
- Indefinite retention. Information is retained indefinitely and there is no automatic deletion schedule, which a buyer under retention rules must handle by requesting deletions by hand on a regular basis.
Works with
Alternatives to Nimbata
Nimbata: common questions
How much does Nimbata cost?
The Entry plan is $0 plus usage. Paid plans are $35 for Pro, $80 for Marketing and $120 for Agency per month, each plus usage, and the page also shows $39, $89 and $149 without a label. An annual discount of up to 20 percent is mentioned but not priced.
What does the Nimbata trial include?
All plans include a 14-day trial that needs no card. Usage is capped at 2 tracking numbers and 50 answered calls. That is enough to test one campaign, but not a multi-location business, so plan the test around a single number and a short list of calls.
How does Nimbata use AI on calls?
The vendor says AI listens to every call and answers the questions you wrote, such as booked, quoted, objection or value. The conversation analysis adds sentiment, purchase intent and a lead score. The pages opened give no accuracy data, so check results against calls you review yourself.
Does Nimbata keep my call data forever?
The privacy policy says information collected by Nimbata is retained indefinitely while the client is in good standing. Deletion is available on request, and there is no automatic sunset policy yet. Companies with retention limits should plan regular deletion requests.
Which CRMs does Nimbata connect with?
The pages name HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365 and GoHighLevel, plus Slack, Google Sheets and Zapier. CRM integrations are listed on the Marketing plan, and API and webhooks on Agency, so confirm which tier your connector needs.