Tool profile
Detrack: cost, fit and limits
Detrack is a delivery management and proof-of-delivery platform made by Detrack Systems Pte. Ltd. that gives dispatchers live driver tracking, an electronic proof-of-delivery app and, on its higher plan, route optimisation. It is priced per driver app, with unlimited web users, and the company is based in Singapore.
What to know first
Detrack is the cheapest per-driver option among the printed prices in this category, at $29 a month for Pro and $39 for Advanced. The split matters: Pro tracks drivers and collects proof of delivery, but route optimisation, recurring jobs and the MCP server only arrive on Advanced. Web users and jobs are unlimited, which suits dispatch rooms with many staff.
Detrack at a glance
| Maker | Detrack Systems Pte. Ltd., Singapore |
|---|---|
| Free plan | Free trial only |
| Entry price | $29 per driver per month on Pro |
| API access | Yes |
| Category | Best AI Route Planning Software in 2026, rank 2 of 10 |
| Website | detrack.com |
Who Detrack is best for
Dispatch rooms with many office users
Detrack states unlimited sub-users and unlimited jobs on every plan, so adding a dispatcher or customer-service agent does not raise the bill, only drivers do.
Couriers needing audit trails
Pro stores data and allows search for up to 5 years, and proof of delivery records signature, up to 10 photos, location and timestamps for each job.
Teams automating with AI assistants
Advanced includes Detrack MCP server access, which lets an MCP-capable assistant reach job data; the page gives no more detail, so test what actions it exposes.
Businesses on accounting and shop platforms
The home page lists native integrations including Shopify, WooCommerce, Xero, QuickBooks and MYOB, plus a REST API and webhooks on every plan.
Detrack plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Pro | $29 per driver per month, billed monthly in USD | Live tracking, proof of delivery, branded customer notifications, custom fields and statuses, daily analytics, manager app and scanner app, with 5-year data storage. |
| Advanced | $39 per driver per month, labeled most popular | Pro plus route optimisation, recurring jobs, vehicle safety checks, rate cards, scheduling calendar, capacity reports, milestone reports and MCP server access. |
| Enterprise | Custom | Advanced plus a dedicated account manager, dedicated onboarding and integration support, quoted for large fleets. |
Checked November 2026.
What Detrack does
- Manager and scanner apps
- Pro includes a manager app for supervisors and a scanner app for parcels, alongside the driver app that runs on drivers' existing phones, so no tracking hardware is needed.
- Multi-channel notifications
- Pro includes branded customer notifications and tracking links, which the home page says cut where-is-my-order calls to the office. The pricing page names no channels such as SMS or email and states no message fee.
- Milestone reports
- Advanced reports expected versus actual drive and on-site time per job, so an operations manager can see which customers cause overruns and by how much.
- Rate cards and recurring jobs
- Advanced lets a courier price jobs from rate cards and generate repeat jobs on a schedule, which suits contract customers with fixed weekly drops and invoicing.
- Vehicle safety checks
- Advanced adds driver checklists for vehicle condition before a route, stored with the job history rather than a paper log, which helps if an insurer asks.
How Detrack handles your data
Detrack's privacy policy states it uses data hosting providers based in the US, without naming data centers, and says personal information is kept only as long as reasonably necessary, then deleted or anonymized. A section on integrations says Detrack does not log or retain the full content of requests or responses sent to connected AI services. The footer shows ISO/IEC 27001 certified by SOCOTEC, plus HIPAA and GDPR badges. Whether customer data trains AI models was not stated, so the vendor's policy was not checked for this. Trial accounts keep data 30 days.
Where Detrack falls short in practice
- Optimisation is not on Pro. A courier that buys the $29 plan gets tracking and proof of delivery but no route optimisation. Stops must be sequenced by hand or in another tool until the account moves to Advanced.
- Thin AI description. The pricing page says only that Advanced lets you integrate AI and includes MCP access. It names no built-in prediction, assignment or scenario feature, so any AI value depends on what you connect.
- US hosting statement. Because the policy names US hosting providers and no EU region, European operators with strict residency rules should ask whether a different region is possible.
Works with
Alternatives to Detrack
Detrack: common questions
Does Detrack's cheapest plan include route optimisation?
No. Pro at $29 per driver per month covers tracking, proof of delivery, notifications and apps. Route optimisation, recurring jobs and rate cards start on Advanced at $39. A fleet that must sequence stops automatically should price Advanced from the start.
How long is the Detrack trial?
The pricing page offers 14 days with full Advanced access and no credit card. If you do not subscribe, the account is restricted but data is kept for 30 days. Use the trial to import a real week of jobs.
Does Detrack charge for web users or jobs?
No. The page states unlimited sub-users and unlimited jobs with no per-job fees, and billing is per driver app. Annual billing saves 10 percent against monthly. SMS and message costs were not detailed on the pages read, so ask the vendor before budgeting.
What certifications does Detrack show?
The site footer displays ISO/IEC 27001 certification by SOCOTEC, HIPAA and GDPR badges, among others. The pages read do not describe the audit scope, so request the certificate and ask which systems it covers; record the answer in your vendor comparison sheet.
What is the Detrack MCP server?
Detrack lists MCP server access on the Advanced plan and says the plan lets you integrate AI. The pages read give no tool list. Ask the vendor which job and driver actions an assistant can read or write, and whether access is read-only.