Tool profile
Onfleet: cost, fit and limits
Onfleet is a last-mile delivery management platform made by Onfleet, Inc., based in San Francisco, that combines route optimization, dispatch, a driver app, proof of delivery and branded customer tracking. It prices by completed deliveries per month and describes itself as an AI-powered platform for orchestrating delivery operations.
What to know first
Onfleet bills on completed deliveries, not drivers, so cost follows volume and every plan includes unlimited users. Launch starts at $619 a month for 2,500 deliveries, Scale at $1,349 for 5,000, and Enterprise typically from $3,099. The pricing page lists SOC 2 Type II and US storage from Launch up, but no trial and no AI wording, while the home page makes the AI claims.
Onfleet at a glance
| Maker | Onfleet, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Starting at $619 per month (Launch) |
| API access | Yes |
| Category | Best AI Route Planning Software in 2026, rank 5 of 10 |
| Website | onfleet.com |
Who Onfleet is best for
Retailers with steady daily delivery volume
Pricing counts only deliveries that reach Completed status, so failed or canceled tasks do not use up the monthly allowance.
On-demand delivery startups
Scale and Enterprise include auto-dispatch of on-demand orders, which adds new orders to active routes without a dispatcher rebuilding the plan.
Courier and logistics providers
The Courier Suite add-on from $299 a month adds client order portals, rate tables and automated invoicing for companies delivering on behalf of others.
Companies needing identity checks
Proof of delivery escalates from photo and signature on Launch to barcode and ID age verification on Scale and recipient PIN verification on Enterprise.
Onfleet plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Launch | Starting at $619 per month | Up to 2,500 completed deliveries, basic route optimization, route assignment, photo and signature proof, SMS notifications, 90-day data retention. |
| Scale | Starting at $1,349 per month | 5,000 completed deliveries, advanced optimization with API access, auto-dispatch, barcode and ID verification, dynamic ETA alerts and 1 year of reporting. |
| Enterprise | Custom, typically from $3,099 per month | 10,000 or more deliveries, premium onboarding, multi-brand and multi-region support, PIN verification, SAML SSO, HIPAA BAA and lifetime reporting history. |
| Courier Suite add-on | From $299 per month | Adds client order portals, rate tables and automated invoicing for companies delivering on behalf of other businesses. |
Checked November 2026.
What Onfleet does
- Overage without cutoffs
- When a plan limit is passed, extra tasks are billed individually and the service does not stop, though the page gives no per-task rate to budget against.
- Usage-based messaging
- SMS and voice are billed outside the plan, with US rates of $0.013 per SMS segment and $0.016 per outbound voice minute, so notification-heavy operations should add that cost.
- AI features on the home page
- The home page describes continuous route adjustment for traffic, capacity and time windows, model training on over 400 million deliveries, delay alerts and an AI support assistant.
- Driver app and geofencing
- The driver app is included on every plan, with geofencing and up to 20 custom dispatcher fields and 20 driver completion requirements on Scale, and unlimited fields with templates per task type on Enterprise.
- Shopify and API
- Pre-built integrations include Shopify and GigSmart, API and webhook access come with every plan, and a mobile SDK is listed on Scale and Enterprise. Enterprise adds SAML SSO.
How Onfleet handles your data
Onfleet's pricing page lists SOC 2 Type II and US-based data storage from Launch upward, with SAML SSO and a HIPAA BAA on Enterprise. Its home page also displays badges for GDPR, HIPAA, CCPA and PIPEDA but does not name hosting providers. Retention is plan-dependent: 90 days on Launch, one year on Scale and lifetime on Enterprise. The terms identify Onfleet, Inc. in San Francisco, governed by California law. Whether customer data trains AI models was not stated, so the vendor's policy was not checked for this.
Where Onfleet falls short in practice
- High entry price. A $619 monthly entry point for 2,500 deliveries suits an established operation, but a small shop doing a few hundred deliveries pays for capacity it never uses.
- No trial on the pricing page. The page mentions no free trial, so evaluation presumably runs through a sales conversation. Monthly and annual terms are offered, and plans can be changed at any time.
- Short history on Launch. Launch keeps 90 days of reporting history, so compliance records and driver performance trends older than a quarter disappear unless exported. Scale keeps one year and Enterprise keeps lifetime history.
Works with
Alternatives to Onfleet
Onfleet: common questions
What counts as a delivery on Onfleet?
Billing applies only to deliveries and pickups that reach Completed status. Failed or canceled tasks are not counted against the monthly total, according to the pricing page. Confirm how reattempts are counted; it matters most when several dispatchers edit the same routes.
What does Onfleet charge when I exceed my plan?
Extra completed tasks are billed individually with no interruption in service, but the pricing page gives no per-task rate. Messaging is billed separately, by usage, in the month after. Ask for the overage rate per tier before a busy season. Plans can be changed at any time.
Does Onfleet hold SOC 2 Type II?
The pricing page states SOC 2 Type II and US-based data storage on Launch and above. The home page does not mention SOC 2 by name, so ask for the report and the audit period before relying on the claim.
What AI does Onfleet describe?
The home page describes AI route optimization trained on over 400 million deliveries, auto-dispatch, delay prediction and an AI Support Assistant. The pricing page does not mention AI, though it lists basic routing on Launch and advanced optimization on Scale.
What does Onfleet cost for messaging?
SMS and voice are billed separately from the plan. US rates on the page are $0.013 per SMS segment and $0.016 per outbound voice minute. Launch includes automated SMS and a branded tracking page, so the cost rises with notification volume.