Tool profile
Facilitor: cost, fit and limits
Facilitor is a Dutch facility service software product from Aareon Nederland B.V. that handles facility requests and visitor registration for schools and offices, and offers Facilitor.ai, an assistant for facility and IT service delivery. Its public pages are in Dutch.
What to know first
Facilitor is presented through Dutch-language pages. A customer case shows facility requests and visitor registration for schools and offices, with facility processes centralized in one platform. News items announce Facilitor.ai as live and describe what AI does in the product: supporting staff in analyzing and processing information and giving advice. The privacy policy names Aareon Nederland B.V. as controller, with an address in Emmen. No price appears on the pages read.
Facilitor at a glance
| Maker | Aareon Nederland B.V. (named as controller in the privacy policy), Netherlands (address in the privacy policy is in Emmen) |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Facility Management Software in 2026, rank 9 of 13 |
| Website | facilitor.nl |
Who Facilitor is best for
Dutch schools
A customer case describes facility requests for schools, so an education facility desk can see how a similar organization uses the service.
Offices combining facility and IT service
Facilitor.ai is described as supporting both facility and IT service delivery, which fits a combined service desk. That mix helps small organizations that run both services with one team.
Buyers wanting a Dutch controller
The privacy policy names Aareon Nederland B.V. with an address in Emmen, which simplifies contract jurisdiction for Dutch organizations. Dutch law and language then apply without a foreign entity.
Facilitor plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Not published | No pricing page found | The pages read show no plan names, amounts, trial or free plan. Request a written quote from Facilitor in Dutch or English. |
| Facility requests and visitor registration | Not published on the pages read | The customer case shows these functions for schools and offices. No tier, amount or user limit is stated. |
| Facilitor.ai | Not published on the pages read | Announced in a news item as live. Whether it is bundled or an add-on is not stated on the pages read. |
Checked November 2026.
What Facilitor does
- Facility requests
- Facilitaire meldingen let staff report problems, which are then handled through a central facility process described in the customer case. The case describes a school setting but no ticket volumes.
- Visitor registration
- A customer case mentions bezoekersregistratie, visitor registration, as part of the same platform used for facility requests. The page does not describe badge printing or host notifications.
- Centralized facility processes
- Facility processes are brought into one platform, which the case describes as replacing scattered mail and phone requests. The case does not name the tools it replaced, nor any time saving.
- Facilitor.ai
- A news item says AI is now part of daily facility and IT service work, supporting staff with analyzing information and giving advice. The item does not list supported languages or data sources.
- What AI actually does
- A second news item explains what AI does in practice in the product. It remains a news article, so confirm each function in a demo.
How Facilitor handles your data
The privacy policy names Aareon Nederland B.V. as controller and gives an address in Emmen, the Netherlands. The policy is in Dutch. The pages we read do not state whether customer data trains AI models, how long data is retained, where it is hosted or which certifications apply. A Dutch buyer can ask for a verwerkersovereenkomst, the data processing agreement, and request security documentation and hosting details before connecting staff or visitor records.
Where Facilitor falls short in practice
- Dutch-only public pages. The product, news and privacy pages we read are in Dutch, so English-speaking buyers need translated documents and a bilingual demo. Ask for English training material too.
- AI shown in news. Facilitor.ai is described in news items, not on a product page with plan detail, so what ships today must be confirmed live. Ask for a live demo of each function.
- No price. No amounts or plan names appear on the pages read, so cost depends on a quote that should list users, buildings and AI options. Ask whether Facilitor.ai is priced separately.
Works with
Alternatives to Facilitor
Facilitor: common questions
What is Facilitor.ai?
Facilitor.ai is described in a news item as AI becoming part of daily facility and IT service work, helping staff analyze and process information and give advice. A second article explains what it does in the product. Neither gives accuracy figures, so test it on your own requests.
Who makes Facilitor?
The privacy policy names Aareon Nederland B.V. as controller, with an address in Emmen, the Netherlands. The site describes the product for facility and IT service delivery. Ask which entity signs the contract and where staff data is processed, and request the processing agreement in English if needed.
Is Facilitor available in English?
The pages we read, including the privacy policy and news items, are in Dutch, and no English version was opened. English-speaking organizations should ask whether the interface, support and contract documents are available in English before buying. Ask for English support terms in writing.
Does Facilitor publish a price?
No price or plan name appears on the pages we read. As of November 2026 a buyer needs a quote. Ask what it covers: number of users, buildings, visitor registration and Facilitor.ai, and whether implementation and training are billed separately from the subscription.
What can Facilitor do besides requests?
A customer case mentions visitor registration for schools and offices, and the pages describe centralizing facility processes in one platform. Maintenance scheduling, asset registers and work order planning are not described on the pages read, so confirm them if you need more than a service desk.