Tool profile
Facilio: cost, fit and limits
Facilio is a facility and property operations platform made by Facilio, Inc. that handles work orders, service requests, preventive maintenance and vendor workflows, and adds an agentic AI suite called Atom with help desk and invoice validation agents.
What to know first
Facilio sells three tiers named Standard, Essential and Enterprise, and every one of them is a custom quote. The pricing page spells out what each tier adds, from core work orders to inspections, inventory, tenant portals, vendor RFQs and a sandbox. On the AI page, Mira and Luca are described as working agents, while Compliance AI and Reporting AI carry an Upcoming label. The privacy policy states SOC 2 compliance.
Facilio at a glance
| Maker | Facilio, Inc. (named in the privacy policy), Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Facility Management Software in 2026, rank 1 of 13 |
| Website | facilio.com |
Who Facilio is best for
Property managers with tenant requests
Mira is described as triaging and dispatching requests that arrive by chat, voice, email and WhatsApp, which suits teams whose tickets come from tenants across several channels.
Teams that grow into vendor management
Vendor management and RFQs arrive only on the Enterprise tier, so a team can begin with work orders and add procurement later without changing product.
Finance staff who check maintenance invoices
Luca is described as an invoice validation agent, which gives accounts payable a role in the same system the technicians use.
Facilio plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Standard | Request a custom quote | Work order and service request management, preventive maintenance scheduling, mobile access for field teams, reports, dashboards and core asset and workflow configuration. |
| Essential | Request a custom quote | Everything in Standard plus inspections and compliance rounds, inventory and spare parts, procurement workflows, tenant and stakeholder portals and integration support. |
| Enterprise | Request a custom quote | Everything in Essential plus vendor management with RFQs, compliance and audit controls, SSO and enterprise security controls, a dedicated customer success owner and a sandbox. |
Checked November 2026.
What Facilio does
- Mira help desk agent
- Mira triages, dispatches and tracks requests from chat, voice, email and WhatsApp, according to the AI page. The page describes the agent but gives no accuracy figure, so measure it on a sample of real tickets.
- Luca invoice validation
- Luca is described as an invoice validation agent. The page does not say what it checks invoices against, so ask whether it matches purchase orders, work orders or contract rates before counting on it.
- Preventive maintenance scheduling
- Recurring jobs are scheduled from the first tier, with mobile access so field technicians can close work orders on site. Inspections and compliance rounds start from the second tier.
- Inventory and procurement
- Inventory, spare parts and procurement workflows begin on Essential. Teams that stock critical parts can link stock levels to the work orders that consume them.
- Tenant and stakeholder portals
- Portals on Essential and above give requesters a place to file and follow tickets, which reduces calls to the facility desk. Which portal functions are open to outside requesters, such as vendors, is not detailed on the pages read.
How Facilio handles your data
The privacy policy names Facilio, Inc. and states that the product is SOC 2 compliant. Personal data is kept as long as needed for the stated purposes and legal obligations, and the policy says data is hosted within designated data centres and is not transferred outside them, without naming the country or region. The pages we read do not say whether customer data trains AI models, so ask for that in writing and for the hosting region before connecting tenant records. Enterprise adds SSO and enterprise security controls.
Where Facilio falls short in practice
- No price to budget from. Every tier is a custom quote, so cost cannot be estimated before a sales call. Ask for a written quote that separates licenses, onboarding and any per-agent or per-ticket charges.
- Two AI tools are not live. Compliance AI and Reporting AI are labeled Upcoming on the AI page, so a purchase decision today should rest on Mira and Luca and on the core work order tools, not on a roadmap.
- Region not named. The policy says data stays within designated data centres but names no region, which matters for European buyers who need to know where tenant data sits.
Works with
Alternatives to Facilio
Facilio: common questions
What does Mira do in Facilio?
Mira is the help desk agent in the Atom suite. The AI page says it triages, dispatches and tracks service requests across chat, voice, email and WhatsApp. The page gives no accuracy or deflection figures, so test it on a batch of your own past tickets before relying on it.
Which Facilio tier adds vendor management?
Vendor management and RFQs appear on the Enterprise tier, alongside compliance and audit controls, SSO, enterprise security controls, a dedicated customer success owner and a sandbox. Standard covers work orders and preventive maintenance, and Essential adds inspections, inventory, procurement and tenant portals.
Does Facilio publish prices?
No. The pricing page shows Standard, Essential and Enterprise, and each one says to request a custom quote. As of November 2026 no amounts, user limits or free plan are printed on the pages we read, so budget through a written proposal that lists onboarding and renewal terms.
Is Facilio SOC 2 compliant?
The privacy policy states that Facilio is SOC 2 compliant. It does not say which report type or period, and the pages we read name no ISO certification. Ask for the current SOC 2 report under NDA and check that its scope covers the modules you plan to use.
Which AI features in Facilio are not live yet?
The AI page marks Compliance AI and Reporting AI as Upcoming, and Helpdesk AI is listed separately from Mira. Treat anything labeled Upcoming as unavailable. Ask the vendor for dates in writing, and base a contract on the features you can see working in a demo.