Tool profile
Kennel Connection: cost, fit and limits
Kennel Connection is pet business software that offers a grooming module, cloud, hybrid, desktop and corporate editions with online booking, a client portal, vaccination tracking and digital agreements. The maker and headquarters are not stated on the pages read.
What to know first
Kennel Connection sells five editions: Hello-Groom for grooming, KC Cloud and Hybrid with unlimited modules, a Desktop edition with offline access and a local database, and Corporate by quote. Online booking is available around the clock on the branded booker, and clients can pay invoices and buy daycare credits in a portal. No AI is named, and reminders can go out by text.
Kennel Connection at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | $69/month |
| API access | No |
| Category | Best AI Pet Boarding and Grooming Software in 2026, rank 9 of 13 |
| Website | kennelconnection.com |
Who Kennel Connection is best for
Salons with unreliable internet
The Desktop edition works offline with a local database and multi-station compatibility, and Hybrid mixes online and offline access for flaky connections.
Groomers who want a starter plan
Hello-Groom bundles a grooming module with onboarding, support, client portal and online booking at the entry price, so a small shop starts with one module.
Chains that need consolidated reports
Corporate lists unlimited modules and consolidated reporting across locations, sold by quote, for owners of several sites who want one view of revenue.
Kennel Connection plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Hello-Groom | $69/month | Grooming module, onboarding and support, client portal, online booking, secure data storage and core features. |
| KC Cloud | $149/month | Unlimited modules, onboarding and support, client portal, online booking, secure data storage and core features. |
| Hybrid | $149/month | Online and offline access, unlimited modules, client portal, online booking and the core features, for sites that cannot always rely on the internet. |
| Desktop | $89+/month | Offline access only, a local database, multi-station compatibility and the core features, for sites that prefer to keep data on their own machines. |
| Corporate | Contact for Pricing | Unlimited modules, consolidated reporting, client portal, online booking and secure data storage, priced by quote for owners of multiple locations. |
Checked November 2026.
What Kennel Connection does
- Branded online booker
- Clients book through a booker on the business website, available around the clock, so routine requests arrive without phone calls and staff see them in the morning.
- Customer portal
- Clients pay outstanding invoices and buy daycare credits in a portal, which shortens pickup at the counter and keeps prepaid balances visible to the owner.
- Drag-and-drop boarding calendar
- Staff move boarding reservations by dragging them on a calendar, which is faster than re-entering dates when a stay changes because of a delayed pickup.
- Vaccination expiry tracking
- Records track expiry dates and send automatic reminders before a vaccine lapses, protecting a facility from accepting an unvaccinated pet and sparing staff manual checks.
- Digital agreements
- Clients view and sign agreements on their own devices, removing paper forms from the front desk and keeping signed copies attached to the right client record.
How Kennel Connection handles your data
The pricing page lists secure data storage on the cloud and corporate editions, and says Desktop uses a local database. The pages read name no hosting region, no retention period, no certification and no statement on whether customer data trains models, so the vendor's policy was not checked for those points. A Desktop installation keeps data on your own machines, which moves backup and security responsibility to the business.
Where Kennel Connection falls short in practice
- Desktop edition is offline only. The Desktop plan has no remote access by design, so an owner checking bookings from home needs the Hybrid or cloud edition instead of the cheaper one.
- Vendor identity is thin. Neither a legal entity nor a country is stated on the pages read, which complicates contracts, invoices and data protection reviews for any serious buyer.
- Five editions to choose between. Edition names overlap in what they include, and the pages read present features as core rather than by edition, so ask for a written feature comparison.
Works with
Alternatives to Kennel Connection
Kennel Connection: common questions
What is the difference between KC Cloud and Hybrid?
Both list unlimited modules, a client portal and online booking. Hybrid adds offline access alongside online use, which suits sites where the internet drops. Ask whether offline changes sync automatically and how conflicts are resolved when two stations edit the same booking.
Does Kennel Connection work offline?
Yes, in two ways. The Desktop edition is offline only with a local database, and the Hybrid edition combines online and offline access. A Desktop installation leaves backups with you, so ask how data is restored after a computer fails.
Does Kennel Connection track vaccinations?
Yes. The vendor describes vaccination records with expiration tracking and automatic reminders before lapse. The pages read do not say whether the system blocks a booking when a vaccine has expired, so test that during a demonstration. Also ask how reminders reach owners, by text or email.
Who owns Kennel Connection?
The pages read do not state a maker, legal entity or headquarters country. If you need a contract counterparty for invoices or data protection reviews, ask for company details in writing before signing. Without a named company, a contract is hard to enforce or review.
Can clients pay online with Kennel Connection?
Yes. The customer portal lets clients pay outstanding invoices and buy daycare credits, and online booking is available around the clock. Payment processing details, such as supported cards and fees, were not on the pages read, so ask for the processor and its rates.