Tool profile
Quo: cost, fit and limits
Quo is a business phone app made by OpenPhone Technologies, Inc. (formerly OpenPhone) that gives teams shared numbers for calls and texts, with AI call summaries, call tags and an AI agent called Sona. It is priced per user.
What to know first
Quo sells three per-user tiers, Starter, Business and Scale, with a monthly and an annual price on each. AI sits on the ladder: Sona is named on every plan with a small credit allowance, summaries and transcripts start on Business, and call tags on Scale. Extra credits are sold separately, so heavy use of the agent changes the bill. The pricing page describes included calling and messaging for US and Canadian numbers.
Quo at a glance
| Maker | OpenPhone Technologies, Inc. (copyright line on the Quo pages; Quo was formerly OpenPhone), Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $19 per user per month (Starter, monthly billing) |
| API access | Yes |
| Category | Best AI Virtual Phone Number Apps in 2026, rank 1 of 13 |
| Website | quo.com |
Who Quo is best for
Small US teams sharing one line
Each user gets a new or ported number and group calling arrives on Business, so a front desk and owner can answer the same customer line.
Sales teams working in HubSpot or Salesforce
Business lists both CRM integrations, so call logs and summaries can sit next to the contact record instead of in a separate app.
Owners who read call summaries instead of listening
AI summaries and transcripts on Business let a manager skim what was promised on a call before replying. Written summaries save time for owners who cannot replay every recorded call.
Quo plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Starter | $19 per user/month monthly; $15 billed annually at $180 | One new or ported number per user, calling and messaging to US and Canadian numbers, voicemail transcripts and 1,000 automation credits. |
| Business | $33 per user/month monthly; $23 billed annually at $276 | Starter plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, phone menus and HubSpot and Salesforce integrations. |
| Scale | $47 per user/month monthly; $35 billed annually at $420 | Business plus AI call tags, dedicated onboarding support and priority live support. Pricing is per user on each plan. |
Checked November 2026.
What Quo does
- Sona AI agent
- The pricing page names Sona on every plan with 1,000 free automation credits, which it equates to 10 calls. One call costs 100 credits. Extra credits are sold separately for Sona calling features.
- AI call summaries and transcripts
- These start on Business. Starter includes voicemail transcripts only, so teams that want written call notes need the middle tier. Each summary sits with the call record that it describes.
- AI call tags
- Tags sit on the Scale plan and label calls automatically, which helps a manager filter conversations without reading every transcript. They are an upgrade for teams with many daily calls and managers.
- Shared numbers and group calling
- Every plan includes one new or ported number per user, and shared numbers let several people handle a single customer line. Calling inside a shared line avoids giving customers staff mobile numbers.
- API and MCP connection
- Quo has an API and an MCP connection that the pricing page links to ChatGPT and Claude, for teams that want outside assistants to reach call data.
How Quo handles your data
The security page states SOC 2 Type II and HIPAA compliance. The privacy policy says personal data is kept while an account is open or as otherwise needed, and the exact periods were not read. Whether customer calls train AI models, where data is hosted and what is deleted at cancellation were not stated on the pages read, so the vendor's policy was not checked for this. Ask for those answers in writing before routing recorded calls through Sona.
Where Quo falls short in practice
- Credits meter the agent. One call uses 100 credits and every plan includes 1,000, so a busy line can use the allowance quickly and then needs credit tiers that start at $25 a month.
- North America focus. Starter describes calling and messaging to US and Canadian numbers with an asterisk, so a team that calls overseas should read the footnote before choosing a tier.
- Hosting region unknown. The pages read give no data location, which matters to European buyers who need to know where recordings and transcripts are stored. Teams with residency rules would need to ask Quo directly.
Works with
Alternatives to Quo
Quo: common questions
Does Quo include AI on the cheapest plan?
Quo names its Sona AI agent on every plan and gives 1,000 free automation credits, which it equates to 10 calls. AI call summaries and transcripts start on Business, and AI call tags start on Scale. Starter includes voicemail transcripts. After the free credits, extra credits are sold in tiers from $25 per month.
Does Quo work outside the United States and Canada?
The pricing page describes calling and messaging to US and Canadian numbers as included on Starter, marked with an asterisk, and the footnote text was not fully read. Teams that place many calls elsewhere should confirm rates and number availability with Quo before choosing a tier, and test a few real calls during the trial.
Was Quo formerly OpenPhone?
Yes. The copyright line on the Quo pages names OpenPhone Technologies, Inc., and the maker data on this page says Quo was formerly OpenPhone. The product name used on the vendor pages today is Quo, so older reviews and forum threads may use the previous name when describing the same shared business number app.
Can Quo connect to a CRM?
The Business tier lists HubSpot and Salesforce integrations, and Scale includes them as well. Starter does not list a CRM connection. Quo also has an API and an MCP connection linked from the pricing page to ChatGPT and Claude, so a team with its own tooling can build further workflows around call data.
Is there a free trial of Quo?
The pricing page describes a risk-free 7-day trial with cancellation at any time. Annual billing is cheaper per user: Starter drops from $19 to $15, Business from $33 to $23 and Scale from $47 to $35 per user per month. Test summaries on real calls during those seven days, because the AI tiers sit above Starter.