Tool profile
Dialpad: cost, fit and limits
Dialpad is a cloud communications platform made by Dialpad, Inc. that sells AI-assisted calling for sales and support, with its Sell plans adding AI transcripts, recaps and live coaching and its Resolve product adding AI agents.
What to know first
Dialpad lists three Sell plans at $39, $59 and $79 per user per month, plus Resolve for AI agents by quote. The captured page does not say whether the toggle for monthly or annual billing applies to those figures. Live Coach starts on Sell Advanced, and Account Hub on Premium is marked coming soon. No dialing mode is named, and the privacy pages returned errors, so data terms were not checked.
Dialpad at a glance
| Maker | Dialpad, Inc., United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $89 per user per month (Contact Center Essentials) |
| API access | Yes |
| Category | Best AI Sales Dialer Software in 2026, rank 5 of 12 |
| Website | dialpad.com |
Who Dialpad is best for
Sales teams that want AI recaps on every call
Sell Essentials includes AI transcripts and recaps, unlimited US and Canada minutes and one year of recording retrieval at $39.
Managers who coach during the call
Live Coach with real-time assist and custom moments starts on Sell Advanced at $59, giving managers a way to guide reps as calls happen.
Companies testing AI agents for voice and digital contacts
Resolve sells agents billed per conversation from a pool of AI Agent Credits, and a conversation counts only when the AI retrieves information or acts.
Dialpad plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Sell Essentials | $39 per user per month | Unlimited domestic US and Canada minutes, AI transcripts and recaps, Coaching Teams and one year of recording retrieval. A free try is offered. |
| Sell Advanced | $59 per user per month | Essentials plus Reach Booster and Live Coach. The plan card points to Talk to sales for a trial. |
| Sell Premium | $79 per user per month | Advanced plus Quality Management and Account Hub, which is listed as coming soon. Trial through Talk to sales. |
| Resolve | Custom pricing | Custom voice and digital AI agents billed per conversation from AI Agent Credits, billable only when the AI retrieves information or executes an action. |
Checked October 2026.
What Dialpad does
- Live Coach with real-time assist
- Live Coach prompts reps during a call and supports custom moments. It starts on Sell Advanced, so Essentials users get recaps but not live prompts.
- AI transcripts and recaps
- Sell Essentials includes AI transcription and recaps, which gives every rep call notes without a separate add-on or a higher tier, along with Coaching Teams and one year of recording retrieval.
- Reach Booster
- Reach Booster is listed on Sell Advanced and above. The pages we read do not describe how it works, so ask for a demonstration of what it changes.
- AI Playbooks and Scorecards
- AI Playbooks, AI Scorecards and AI CSAT are named AI capabilities, though the text we captured does not map each one to a Sell plan.
- Resolve AI agents
- Resolve uses AI Agent Credits and bills a conversation only when the AI retrieves information or takes a real action, which ties cost to results.
How Dialpad handles your data
The vendor's policy was not checked for this. The privacy policy pages we tried returned HTTP 404, so we could not read training terms, retention periods, hosting regions or certifications. The pricing page mentions recording retrieval for one year on Sell Essentials but gives no statement on how recordings are stored or processed by AI. A buyer who records customer calls should request the current privacy policy, a data processing agreement and any SOC 2 or ISO report in writing.
Where Dialpad falls short in practice
- No dialing mode named. The captured text names AI transcripts, coaching and agents but no power, parallel or predictive dialer, so outbound teams must ask what the Sell plans dial with.
- Advanced tiers need a sales call. Sell Advanced and Premium point to Talk to sales instead of a try-it option, and Resolve is quote only, so full AI testing needs a conversation.
- Roadmap items on the page. Account Hub on Sell Premium is listed as coming soon, so a buyer paying $79 should not count on it yet, and should ask when it ships and whether the price changes.
Works with
Alternatives to Dialpad
Dialpad: common questions
How much does Dialpad Sell cost?
Sell Essentials is $39, Sell Advanced $59 and Sell Premium $79 per user per month, as of November 2026. The captured text does not say whether the monthly or annual toggle applies, so confirm the billing cycle before budgeting, and ask whether the price includes the AI features named on the page.
Which Dialpad plan has Live Coach?
Live Coach with real-time assist and custom moments starts on Sell Advanced at $59 per user per month and carries on to Premium. Sell Essentials includes AI transcripts and recaps but not Live Coach, so teams that want guidance during live calls should price Advanced from the start.
Does Dialpad have a power dialer?
The pages we captured name no dialing mode for the Sell plans. Teams that need power, parallel or predictive dialing should ask Dialpad sales directly and compare it against dialer-first tools such as PhoneBurner or Kixie on a real lead list before committing.
How does Dialpad bill Resolve AI agents?
Resolve bills per conversation from a pool of AI Agent Credits. A conversation is billable only when the AI retrieves information or executes a real action. The price is custom and goes through sales, so no rate is published, and buyers should ask for the credit price per conversation.
Can I trial Dialpad before buying?
Sell Essentials offers a Try free option, and Connect Standard and Pro list a 14-day trial. Sell Advanced and Premium route to Talk to sales. The trial terms for Sell Essentials are not stated in the captured text, so ask how long the free try lasts and what it includes.