Tool profile
WellnessLiving: cost, fit and limits
WellnessLiving is a cloud business management platform made by WellnessLiving Inc. that handles class and appointment booking, memberships, point of sale, marketing and client apps for fitness studios, gyms and wellness businesses, with named AI agents for sales, analytics and churn.
What to know first
WellnessLiving sells four tiers: Starter at $69 a month, Business, BusinessPro and a call-only Enterprise. The homepage and pricing page name three AI pieces: CAASI, a 24/7 front desk sales agent; ISAAC, a business intelligence agent; and a client-at-risk predictor. Starter covers one staff member, so anything beyond a solo operator starts at Business. The pricing page shows two price blocks with an unlabeled billing toggle and names no currency.
WellnessLiving at a glance
| Maker | WellnessLiving Inc., Canada |
|---|---|
| Free plan | No |
| Entry price | $69/mo for Starter |
| API access | Yes |
| Category | Best AI Gym Management Software in 2026, rank 1 of 12 |
| Website | wellnessliving.com |
Who WellnessLiving is best for
Boutique studios with several instructors
Business lifts the one-staff limit of Starter and adds rewards, events scheduling and lead management, which a studio with a rota of teachers needs on day one.
Owners who worry about churn
The client-at-risk predictor and the Isaac AI churn predictor are named on the pricing page, so a studio can ask for a demo on its own member list.
Studios in Australia that care where data sits
The privacy policy states that Australian users are stored in AWS ap-southeast-2 in Sydney, a region claim few vendors in this category make.
WellnessLiving plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Starter | $69/mo | Class and appointment booking, Achieve Client App, Elevate Staff App, POS with card processing, email and SMS notifications, one staff member, free data migration. |
| Business | $39/mo shown, $199/mo struck through | Everything in Starter plus unlimited staff, rewards and loyalty, events scheduling, email and text marketing and lead management. |
| BusinessPro | $69/mo shown, $349/mo struck through | Everything in Business plus a white label Achieve client app, so members download an app under the studio's own name. |
| Enterprise | Call us | API access added on top of a plan, listed as its own line item on the pricing page, aimed at studios that build custom links to other tools. |
| API Access add-on | $19/mo | Programmatic access added on top of a plan, listed as a separate line on the pricing page. |
Checked November 2026.
What WellnessLiving does
- AI agents with named roles
- CAASI is described as a 24/7 front desk sales agent and ISAAC as a business intelligence agent. The vendor's pages name the roles; the opened pages give no accuracy or volume figures.
- Churn and at-risk prediction
- The Isaac AI Churn Predictor and the Client-at-risk Predictor target members likely to lapse, so staff can reach out before a cancellation arrives instead of after.
- Two apps from the first tier
- Starter ships the Achieve client app for members and the Elevate staff app, so a studio does not buy a mobile layer separately until it wants white labeling.
- Marketing Suite
- Described as AI-powered, the suite handles email and text marketing, and on Business and above it sits beside lead management and rewards, events scheduling and loyalty.
- Integrations and API
- Named connections include Google, QuickBooks, Zapier, GoHighLevel and Fitgrid, and an API Access add-on costs $19 a month for studios that need custom work. Ask which integrations are native.
How WellnessLiving handles your data
The privacy policy states that WellnessLiving does not use personally identifiable information to train AI or machine learning models, and that AI tools are covered by agreements barring training on customer data. Retention has no fixed period: data is kept as long as necessary for the stated purposes, and usage data generally for a shorter time. Australian users are stored in AWS ap-southeast-2 in Sydney; no primary region is named for other users. No SOC 2 or ISO 27001 certification is named, and PCI-DSS is mentioned only for third-party payment processors.
Where WellnessLiving falls short in practice
- Starter is a one-staff plan. Starter lists one staff member, so a studio with two instructors on the system has to move to Business, whose price block is not labeled for billing basis.
- The pricing page contradicts itself on layout. Two price blocks show Starter at $69 and $62, with a Pay Monthly or Pay Annually toggle that carries no label and no currency, so the real monthly cost needs written confirmation.
- No free plan or trial is stated. The opened page states neither a free plan nor a trial, and Enterprise is call-only, so budgeting for a group of studios means a sales conversation first.
Works with
Alternatives to WellnessLiving
WellnessLiving: common questions
What does WellnessLiving Starter include?
Starter, shown at $69 a month, lists class and appointment booking, the Achieve client app, the Elevate staff app, POS and card processing, email and SMS notifications, one staff member, free data migration and a free website as a limited-time offer. Marketing, rewards and lead management start on Business.
Which AI features does WellnessLiving name?
The pages name CAASI as a 24/7 front desk sales agent, ISAAC as a business intelligence agent, the Isaac AI Churn Predictor and a Client-at-risk Predictor. The opened pages describe roles but give no accuracy numbers, so a demo on real member data is the way to judge them.
Does WellnessLiving train AI on my members' data?
Its privacy policy says it does not use personally identifiable information to train AI or machine learning models, and that AI tools run under agreements that bar training on customer data. The policy does not name a SOC 2 or ISO 27001 certification, so ask about audits separately.
Is there an API for WellnessLiving?
Yes, as a paid line item: API Access is listed at $19 a month on the pricing page. The Zapier connection is a lighter route for studios that only need to move leads or sales into other tools without writing code against the API.
Why do the WellnessLiving prices look inconsistent?
The pricing page shows two blocks, one with Starter at $69 and a struck-through list price for Business and BusinessPro, another with Starter at $62. The toggle for monthly or annual billing is unlabeled. Ask for a written quote naming currency, billing period and staff count.