Tool profile
Aircall: cost, fit and limits
Aircall is a cloud phone system made by Aircall.io, Inc. and Aircall SAS that gives sales and support teams calling, AI voice agents, conversation intelligence and a power dialer, priced per license with a three-license minimum.
What to know first
Aircall sells Essentials at $30 and Professional at $50 per license on annual billing, plus a custom Enterprise tier and standalone AI Voice Agents from $99 a month. Professional is the plan for outbound work, because Power Dialer, campaigns, AI summaries and full API access start there. The page shows two sets of figures for high-volume AI minute bundles, so the real rate needs a written quote.
Aircall at a glance
| Maker | Aircall SAS, France |
|---|---|
| Free plan | Free trial only |
| Entry price | $30 per license per month (Essentials); AI Voice Agents from $100 per month |
| API access | Yes |
| Category | Best AI Sales Dialer Software in 2026, rank 4 of 12 |
| Website | aircall.io |
Who Aircall is best for
Sales and support teams under one phone vendor
Essentials includes shared inbox, SMS and MMS, IVR and recordings with AI transcripts, so a mixed team can share lines and reporting.
Outbound reps who need campaigns
Professional adds Power Dialer and outbound campaigns plus whisper and barge, which lets a manager step into a call without the prospect hearing it.
Teams testing AI voice agents on first-touch calls
Agents run in 38 languages and can place outbound calls with voicemail detection, and Essentials includes 50 agent minutes a month for a test.
Aircall plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| AI Voice Agents | $99 per month minimum | Voice agents in 38 languages for FAQs and intake, outbound calling with voicemail detection, custom routing and escalation, and per-agent dashboards. |
| Essentials | $30 per license per month billed annually, 3 licenses minimum | AI Voice Agents, US and Canada calling, SMS and MMS, shared inbox, recordings with AI transcripts, IVR, 250-plus integrations and 50 agent minutes. |
| Professional | $50 per license per month billed annually, 3 licenses minimum | Essentials plus AI call summaries, conversation intelligence, queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access. |
| Enterprise | Custom pricing, 25 users minimum | Professional plus unlimited global calls, custom onboarding, an SLA, SSO and SCIM, with HIPAA, GDPR and SOC 2 compliance stated. |
Checked October 2026.
What Aircall does
- Power Dialer and campaigns
- Professional puts Power Dialer and outbound campaigns in the same plan as whisper and barge. Essentials has neither, so outbound teams should price from $50 per license and plan for three licenses.
- AI Voice Agents on every plan
- Agents handle FAQs and intake questions and make outbound calls with voicemail detection. Essentials caps usage at 50 minutes a month before extra minutes are billed.
- AI summaries and conversation intelligence
- Professional adds AI call summaries and conversation intelligence, which turn recordings into notes managers can review instead of listening to calls end to end. Essentials keeps recordings with AI transcripts only.
- AI Assist add-on
- AI Assist is an add-on for Essentials, and AI Assist Pro costs $49 per seat per month. It is priced apart from the license, so the seat price alone understates what an AI-assisted team pays.
- Integration breadth
- The page lists 250-plus integrations from Essentials, covering CRMs such as HubSpot and Salesforce and helpdesks such as Zendesk, with full API access on Professional for custom connections.
How Aircall handles your data
The privacy policy says all data is encrypted in transit and at rest and states GDPR compliance and participation in the EU-U.S. Data Privacy Framework. Main data locations are the United States and Europe, with Australia also named, and transfers to other countries including India are possible. Account data is kept for the relationship, support requests up to three years and call metadata for invoicing up to one month. Use of customer data for improvement is tied to express consent, and AI monitoring applies unless the customer opts out. No SOC 2 or ISO 27001 is named in the policy.
Where Aircall falls short in practice
- Three-license minimum. Essentials and Professional need three licenses, so a solo rep or a pair cannot buy a plan at the listed price, and Enterprise needs 25 users.
- Conflicting AI minute pricing. The FAQ says bundles of 10,000 or more minutes start at $0.19 per minute, while the table says as low as $0.12 above 50,000 minutes.
- Dialer is a power dialer only. The pages name Power Dialer and outbound campaigns, not parallel or predictive dialing, so high-volume floors may outgrow it and move to a dialer-first product.
Works with
Alternatives to Aircall
Aircall: common questions
Which Aircall plan includes the dialer?
Power Dialer and outbound campaigns start on Professional at $50 per license per month billed annually, as of November 2026. Essentials at $30 does not list them, and both plans require at least three licenses, so the smallest Professional order is $150 a month.
Do AI Voice Agents cost extra on Aircall?
They are included on every plan, with 50 minutes a month on Essentials. Standalone AI Voice Agents start at $99 a month, and the pages give two sets of figures for large minute bundles, so ask for a written rate.
Can Aircall make outbound AI calls?
Yes. The AI Voice Agents page describes outbound calling with voicemail detection in 38 languages, plus custom routing and escalation to a human. Check disclosure and consent rules for automated calls in each market before running a campaign, and decide when the agent hands a live prospect to a human rep.
Where does Aircall store data?
The privacy policy names the United States and Europe as main locations, with Australia also named, and says transfers to other countries including India can occur. Data is encrypted in transit and at rest, according to the policy. Call and SMS metadata used for invoicing is kept up to one month.
What does Enterprise add over Professional?
Enterprise adds unlimited global calls, custom onboarding, an SLA, SSO and SCIM, and states HIPAA, GDPR and SOC 2 compliance. It needs at least 25 users and is quoted through sales, so no price is published. Larger teams should ask for the SLA terms and the compliance reports in writing.