Tool profile
Amwell: cost, fit and limits
Amwell is a virtual care company made by American Well Corporation that sells a digital care platform, virtual primary care, behavioral health programs and virtual care hardware to health systems, health plans and employers alike.
What to know first
Amwell publishes no prices; its business site directs visitors to Contact Us. The offer covers the Amwell Platform (Digital Care Platform), Virtual Primary Care, Psychiatry, Therapy, Nutrition and Lactation services, clinical programs such as Cardiometabolic Care by Vida and Virtual Second Opinion, and digital behavioral health through SilverCloud by Amwell. No AI product is named as Amwell's own on the opened pages.
Amwell at a glance
| Maker | American Well Corporation, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Telehealth Software in 2026, rank 11 of 11 |
| Website | business.amwell.com |
Who Amwell is best for
Health plans and systems
The Amwell Platform and Amwell Medical Group under Provider Solutions give organizations software plus clinicians, so a plan can offer virtual primary care to members.
Behavioral health programs
SilverCloud by Amwell provides digital behavioral health, with psychiatry and therapy also listed among the virtual services on the business site.
Life sciences teams
BioGraph by Amwell is listed for life sciences, which suits organizations running clinical programs and research rather than visits alone.
Amwell plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Amwell Platform (Digital Care Platform) | Not published | Virtual care platform for providers, also called the Digital Care Platform; the opened pages give no feature list, tier names or prices. |
| Virtual Primary Care | Not published | Primary care delivered virtually, with Amwell Medical Group listed under Provider Solutions; no prices, visit fees or membership terms are published. |
| Digital Behavioral Health (SilverCloud by Amwell) | Not published | Behavioral health programs delivered digitally; the opened pages give no program names, session limits or prices for this offering. |
Checked November 2026.
What Amwell does
- Virtual care platform
- The Amwell Platform, also called the Digital Care Platform, is the software for providers. The opened pages give no list of its video or workflow features.
- Virtual services
- Virtual Primary Care, Psychiatry, Therapy, Nutrition and Lactation are offered, and Amwell Medical Group sits under Provider Solutions for clinician staffing across these services, all delivered virtually.
- Clinical programs
- Programs include Cardiometabolic Care by Vida, Cardiovascular Care and Virtual Second Opinion, which package care for a condition instead of selling a single video visit.
- Virtual care hardware
- Virtual Care Hardware is a listed product line, and a customer quote on the site refers to Automated Care Programs. No AI product is named by Amwell itself.
How Amwell handles your data
Amwell's privacy policy says information is kept only as long as necessary for the purposes it describes, with no specific period. It says Amwell maintains information in the United States of America and that data may be stored on servers outside the resident jurisdiction. It states EU-U.S. Data Privacy Framework certification and the UK Extension. It does not mention AI or model training, SOC 2 or ISO, or a BAA, and it says PHI from medical care is governed by Online Care Network II P.C.'s HIPAA notice.
Where Amwell falls short in practice
- Quote-only pricing. No prices or plans are published, so a buyer cannot estimate cost per provider or per visit without contacting sales and asking for terms, and no trial or free tier is described.
- No named AI product. AI appears only in a media item about the vice chairman's view of AI and in a customer quote, so no Amwell AI feature can be evaluated from the opened pages.
- Split HIPAA responsibility. PHI from medical care follows a separate HIPAA notice from Online Care Network II P.C., and the policy mentions no BAA, so contract terms must come from sales.
Works with
Alternatives to Amwell
Amwell: common questions
Does Amwell publish pricing?
No. The business site directs visitors to Contact Us and lists no plan prices for the Amwell Platform, Virtual Primary Care or Digital Behavioral Health. A buyer must request a quote and ask for volume and implementation terms in writing.
Does Amwell have AI features?
No AI capability is named as an Amwell product on the opened pages. AI appears only in a media item about the vice chairman's view of AI in healthcare and a customer quote about Automated Care Programs, so any AI claim needs vendor confirmation.
Where does Amwell keep data?
The privacy policy says Amwell maintains information in the United States of America and that data may be stored on servers outside the resident jurisdiction. It states EU-U.S. Data Privacy Framework and UK Extension certification and names no SOC 2 or ISO certificate.
What is SilverCloud by Amwell?
The business site lists SilverCloud by Amwell under Digital Behavioral Health, described as behavioral health programs. The opened pages give no program names, outcomes or pricing, so ask for a catalog and a sample implementation plan, before committing to a pilot.
Who is Amwell for?
Amwell's site is organized around health plans, health systems, employers and life sciences, with a platform, virtual services, hardware and clinical programs. It does not describe a self-serve plan for an independent practice, so small clinics should look at tools with published prices.