Tool profile
Caregility: cost, fit and limits
Caregility is a connected care platform made by Caregility that supports virtual visits, virtual nursing, patient observation and tele-ICU for hospitals and health systems, with Epic integration and a set of named AI capabilities, sold by quote only.
What to know first
Caregility publishes no prices; the site offers a demo or contact form. Its offer has three groups: the Connected Care Platform with Epic integration, Virtual Visits and Consults for home, clinic and behavioral health, and Virtual Critical Care for tele-ICU, operating room and emergency department support. The AI section names Augmented Observation, Voice Commands, Vitals Trending, Duress Monitoring and Clinical Notes.
Caregility at a glance
| Maker | Caregility dba Caregility, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Telehealth Software in 2026, rank 9 of 11 |
| Website | caregility.com/ |
Who Caregility is best for
Hospitals using Epic
Epic integration is part of the Connected Care Platform, so health systems that run Epic can connect the program to existing workflows.
Programs with virtual sitters
Virtual patient observation lets one staff member watch several rooms, and the AI section adds duress monitoring and vitals trending.
Pediatric and critical care units
The site lists NICU carts for pediatrics and tele-ICU, operating room and emergency department support under Virtual Critical Care, which fits units with specialized monitoring needs.
Caregility plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Connected Care Platform | Custom quote | Core platform with Epic integration, CUBE for care continuity, LOOP Impact Analytics and expert consulting. |
| Virtual Visits and Consults | Custom quote | Home and clinic virtual visits and behavioral health consults, quoted by the vendor; no prices, seat counts or visit limits are published. |
| Virtual Critical Care | Custom quote | Tele-ICU, operating room and emergency department support, quoted by the vendor; no prices, bed counts or service levels are published on the site. |
Checked November 2026.
What Caregility does
- AI capabilities
- The homepage describes enhanced clinical insights and reinforcement for care teams. It names Augmented Observation, Voice Commands, Vitals Trending, Duress Monitoring and Clinical Notes, with no limits published.
- Virtual nursing and observation
- Virtual Nursing and Virtual Patient Observation (virtual sitting) let remote staff support bedside teams, which hospitals use to cover shortages without adding a nurse at every bedside.
- Smart room devices
- Smart Room devices and sensors connect cameras and bedside hardware to the platform, and NICU carts extend the same approach to pediatrics and neonatal units.
- LOOP analytics
- LOOP Impact Analytics reports on programs, and CUBE supports care continuity. Expert Consulting is part of the platform tier for planning how a hospital rolls out virtual care.
How Caregility handles your data
The Caregility homepage claims HIPAA compliance, ISO 27001 and ISO 27701 certification, ISO/IEC 42001 for computer vision (from a news item), annual third-party penetration testing and 99.99 percent availability. The privacy policy's only retention statement covers traffic log cookies, and it does not mention HIPAA or a BAA. Hosting region and whether customer data trains AI models are not stated on the opened pages. The legal entity and country are also not stated there.
Where Caregility falls short in practice
- Hospital scale. The offer centers on rooms, carts and devices, so a small clinic that only needs a video link would be buying far more than it uses.
- No public prices. Every plan is a custom quote reached through a demo or contact form, with no starting price or unit cost shown anywhere on the opened pages.
- Privacy policy gaps. The privacy policy does not mention HIPAA or a BAA, so the contract terms for patient data have to come out of the sales process instead.
Works with
Alternatives to Caregility
Caregility: common questions
Does Caregility publish prices?
No. The site offers only Schedule a Demo and Contact Us, and its three product groups, the Connected Care Platform, Virtual Visits and Consults and Virtual Critical Care, are listed as custom quotes. Budget has to be discussed with sales.
What AI does Caregility offer?
The homepage names an AI Capabilities section with Augmented Observation, Voice Commands, Vitals Trending, Duress Monitoring and Clinical Notes. It describes them as clinical insights for care teams and publishes no accuracy figures or limits, so a hospital should ask for evidence of how each one performs.
Does Caregility integrate with Epic?
Epic Integration is listed as part of the Connected Care Platform. The opened pages do not describe which Epic modules are supported or how deep the integration goes, so a hospital should ask for the technical scope, and whether Epic's own tools or partner interfaces are used.
What security certifications does Caregility claim?
The homepage claims HIPAA compliance, ISO 27001 and ISO 27701 certification, ISO/IEC 42001 for computer vision (from a news item), annual third-party penetration testing and 99.99 percent availability. Certificates were not opened, so request copies, and ask which entity holds them.
Is Caregility suitable for a small practice?
Probably not. The pages describe hospital programs: virtual nursing, tele-ICU, operating room and emergency support, NICU carts and Smart Room hardware. A small practice would be better served by a lighter video product with published pricing, which is not the situation most clinics face.