Tool profile
VSee: cost, fit and limits
VSee is a telehealth platform made by VSee Lab, Inc. that provides video visits, waiting rooms, intake and optional AI SOAP notes for solo providers, clinics and enterprises, with a free plan for solo practitioners.
What to know first
VSee sells four tiers per provider per month: a free plan, Plus at $29, Premium at $49 with a $200 setup fee, and a quoted Enterprise tier. Free already gives unlimited one-to-one HD video and a signed BAA. Group video starts on Plus, and the AI SOAP notes, cloud recording and device integration are listed on Enterprise. All lower tiers run month to month, so a small clinic can start without a contract.
VSee at a glance
| Maker | VSee Lab, Inc., United States |
|---|---|
| Free plan | Yes |
| Entry price | $0 per month per provider |
| API access | No |
| Category | Best AI Telehealth Software in 2026, rank 1 of 11 |
| Website | vsee.com/ |
Who VSee is best for
Solo providers testing telehealth
The free plan gives a walk-in waiting room, unlimited one-to-one HD video, chat, screenshare and quick intake, so a clinician can see patients without paying or signing anything beyond the BAA.
Group visit and portal users
Plus at $29 adds unlimited group video, a patient portal, card payments and SMS and email invites, which suits therapists or coaches who run sessions with several people.
Larger organizations needing AI notes
Enterprise lists AI SOAP notes, SSO and MFA, a branded mobile app, remote patient monitoring device integration and billing and claims, quoted case by case.
VSee plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| FREE | $0 per month per provider | Basic walk-in waiting room for solo providers, unlimited one-to-one HD video, chat and screenshare, quick intake and a signed BAA. |
| PLUS | $29 per month per provider | Everything in Free, plus custom subdomain, patient portal, unlimited group video, card payments, SMS and email invites and phone dial-out. |
| PREMIUM | $49 per month per provider, plus a $200 one-time setup fee | Everything in Plus, plus custom branding, shared waiting room, custom intake with up to 10 added fields and standard EMR notes, reports and analytics. |
| ENTERPRISE | Custom quote | Everything in Premium, plus branded app, SSO and MFA, custom workflows, AI SOAP notes, cloud recording, device integration and claims. A minimum annual term is typical. |
Checked November 2026.
What VSee does
- Waiting room and intake
- Providers get a personalized waiting room and quick intake on the free tier. Premium extends this to a shared waiting room and custom intake forms with up to ten added fields.
- AI SOAP notes
- The pricing page lists AI SOAP notes as an Enterprise item. The opened pages do not describe the model, the data it sees or how notes are reviewed, so a buyer should request that detail.
- Group video and messaging
- Unlimited group video arrives on Plus, with chat and screenshare already on Free. Plus also sends SMS and email invites and reminders and can dial out to a phone.
- Recording and monitoring
- Enterprise adds cloud recording and remote patient monitoring device integration, which matters for programs that review a session later or pull readings from home devices.
How VSee handles your data
VSee's privacy policy says it processes and stores information in the U.S. and that patient data is covered by HIPAA regulations. It lists participation in the EU-U.S. Data Privacy Framework. Retention varies by data type and no durations are given. The policy does not address AI training, and it does not mention a BAA or SOC 2, although the pricing page says a signed BAA comes with the free plan. A banner on the site claims a FedRAMP High authorization, which the policy itself does not repeat.
Where VSee falls short in practice
- Enterprise-only AI. The AI SOAP notes are listed only under the quoted tier, so small practices that want AI drafting cannot buy it at $29 or $49.
- Setup fee on Premium. Premium costs $49 per provider per month and adds a one-time $200 setup fee, which a clinic with several providers should add to its first-year estimate.
- United States storage. The policy states U.S. processing and storage. A European clinic wanting EU-only hosting would have to ask VSee, as the opened pages show no regional option.
Works with
Alternatives to VSee
VSee: common questions
Does VSee have a free plan?
Yes. The FREE plan costs $0 per provider per month and gives a basic walk-in waiting room for solo providers, unlimited one-to-one HD video, chat, screenshare, a personalized waiting room, quick intake and a signed BAA. Group video, a patient portal and card payments need Plus at $29.
Which VSee plan includes AI SOAP notes?
The pricing page lists AI SOAP notes under ENTERPRISE, which is a custom quote. The Free, Plus and Premium plans do not list them. The opened pages do not explain how the notes are generated or whether patient audio is retained, so ask for that before a pilot.
Is there a contract or setup fee at VSee?
Plus and Premium are month to month per the vendor's FAQ. Premium carries a one-time $200 setup fee. Enterprise is quoted, and the FAQ says it typically requires a minimum annual subscription, so the commitment depends on the plan chosen.
Where does VSee store patient data?
The privacy policy says VSee processes and stores information in the U.S. It names participation in the EU-U.S. Data Privacy Framework and says patient data is covered by HIPAA regulations. No regional hosting choice appears on the opened pages, and retention periods are not given.
Can VSee run group sessions?
Unlimited group video starts on the Plus plan at $29 per provider per month. The free plan covers one-to-one video only. Plus also adds a patient portal, card payments, SMS and email invites and phone dial-out, which helps with group therapy or coaching schedules.