Software advice
Best AI Telehealth Software in 2026
AI telehealth software is a video visit and virtual care platform that lets clinicians see patients remotely and adds AI to the work around the call, such as note drafting, voicemail transcription, phone booking or room monitoring. It is not an electronic health record, a medical scribe sold alone, or a general video meeting tool without clinical controls.
Quick answer
VSee is first for its published ladder from a free solo plan to quoted enterprise. Jane fits clinics that want video inside booking and billing. Spruce fits phone-heavy practices. Caregility is the pick for hospital virtual nursing.
A buyer of telehealth software usually faces two questions at once: which video product fits the size of the practice, and whether the AI the vendor mentions is on the plan they can afford. This ranking judges both. Published prices, stated limits and whether an AI feature is named on the vendor's own pages count for more than feature lists. Eleven products are ranked, from solo-provider tools with free tiers to hospital programs sold by quote. Several of them name no AI at all, and the verdicts say so rather than guess. Ordering inside the list reflects fit for the typical clinic first, so hospital-only offers sit lower. Prices are as of November 2026. Where a vendor's page showed two sets of figures or none, the entry says that and the rank reflects the uncertainty.
The 11 best AI telehealth software in 2026, ranked
There is no score. Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. How we rank.
| # | Tool | Best for | Free plan | Entry price |
|---|---|---|---|---|
| 1 | VSee | Solo and small practices wanting published prices and a free start, with AI notes on Enterprise. | Yes | $0 per month per provider |
| 2 | Jane | Allied health clinics wanting video inside booking, charting and billing, with a regional data center. | No | CAD $59 per month |
| 3 | Spruce | Phone-and-text-heavy practices that want video visits as one channel in a shared inbox. | Trial | $24 per month per user |
| 4 | Healthie | Dietitians and wellness coaches who want video, charting, a client portal and Zoom-based AI charting in one account. | No | Two figures shown: $19 and $1999 per month (Core) |
| 5 | Doxy.me | Solo providers who want a free browser-based waiting room, then a paid tier for group calls and branding. | Yes | Quoted |
| 6 | samedi | German-speaking practices that want a KBV-certified video consultation inside an appointment system with an AI phone assistant. | No | 59 EUR per doctor per month |
| 7 | Semble | UK private clinics that want an integrated EHR with a telehealth module and AI notes under one contract. | No | Quoted |
| 8 | Updox | Practices that already have an EHR and want telehealth sessions bundled with fax, reminders and texting. | No | Quoted |
| 9 | Caregility | Hospitals running virtual nursing, patient observation and tele-ICU programs that need Epic integration. | No | Quoted |
| 10 | Teladoc Health | Health systems and employers wanting a vendor with its own clinicians and an AI and smart room product. | No | Quoted |
| 11 | Amwell | Health plans and systems wanting a branded virtual care program, including services staffed by the vendor's medical group. | No | Quoted |
- 1
VSee takes first place because it is the only product here that publishes a full ladder from a free solo tier to a quoted enterprise tier, month to month, with a signed BAA at every level. The AI SOAP notes sit on Enterprise only, so most buyers get plain video first. The privacy policy says nothing about AI training, which keeps the rank below a perfect fit.
Strong on
- Four plans with prices on the page, from $0 to a custom Enterprise quote, all month to month.
- Free plan gives unlimited one-to-one HD video, chat, screenshare and a signed BAA.
- Enterprise lists AI SOAP notes, cloud recording and remote patient monitoring device integration.
Weak on
- AI SOAP notes are listed only on the Enterprise plan, with no description of how they work.
- Premium adds a one-time $200 setup fee on top of $49 per provider per month.
- The policy says data is stored in the United States and gives no retention periods.
Skip it if: European clinics that need EU-hosted data, since the policy states United States storage and covers the EU-U.S. Data Privacy Framework only. Free covers solo one-to-one video; Plus is $29, Premium $49 plus a $200 setup fee, Enterprise is quoted.
- 2
Jane ranks second because video is not a bolt-on: 1:1 telehealth ships on every plan, inside a system that also books, charts and bills. It loses first place because group video is a $15 add-on and the AI Scribe is another $15 per practitioner. Buyers can pick a data center in Canada, the United States, the UK or Australia at sign-up, which few rivals offer.
Strong on
- One-to-one telehealth is included on all three plans, so no separate video contract is needed.
- Regional data centers in four countries are chosen when the account is created.
- AI Scribe is optional per practitioner, with five free notes on core plans to test it.
Weak on
- Balance is capped at 20 appointments per month for a single practitioner.
- Group Telehealth for up to 15 participants costs extra per opted-in practitioner.
- Some features, including SMS, AI Scribe and parts of Telehealth, process data temporarily in the U.S.
Skip it if: Hospital systems and critical care teams, because Jane is a clinic management tool with no inpatient or device-room features. Balance covers one practitioner and 20 appointments a month; Practice is CAD $79 and Thrive CAD $99.
- 3
Spruce lands third because it treats video as one channel of a communication hub: phone, text, fax, chat and video visits share one inbox. Prices are published, and AI voicemail transcription starts on the $24 plan. It ranks below VSee and Jane because the homepage lists no scheduling, and the vendor's pages do not state where data is hosted.
Strong on
- Two published plans, $24 and $49 per user, with a BAA included for eligible organizations.
- AI summaries of voicemails, call recordings and audio messages arrive on the Communicator plan.
- Integrations and API access are part of Communicator, which few rivals in this list can say.
Weak on
- Outbound SMS costs a $19.50 one-time fee, and desk phone hardware is charged once.
- The homepage does not list scheduling, so booking needs another tool.
- Hosting region, retention and AI training terms were not stated on the opened pages.
Skip it if: Clinics that want a booking-first system with patient self-scheduling as the core feature. Per user, month to month, with a 14-day trial; outbound SMS needs a $19.50 one-time enablement.
- 4
Healthie sits fourth. Its AI charting turns in-person, phone and Zoom sessions into notes, and the pricing page claims HIPAA and SOC 2, which is more than most here state. The page, however, shows two sets of figures for Core, $1999 per month in the plan cards and $19 in the feature table, and the AI charting carries extra fees. That price ambiguity costs it ranks.
Strong on
- AI charting covers in-person, phone and Zoom telehealth sessions, with transcripts and chart notes.
- Core already includes individual video calls, a client portal and iOS and Android apps.
- The pricing page states HIPAA and SOC 2 compliance and a HIPAA-compliant Zoom integration at no extra cost.
Weak on
- Core is limited to 10 active clients and Essentials to 250.
- Group telehealth only starts at the Plus plan, and AI charting carries additional fees.
- Data is stored in the United States, and no retention period is given.
Skip it if: Buyers who need a firm per-seat number from the pricing page before they talk to sales. The pricing page shows two sets of numbers for the same plans and does not explain why; confirm before buying.
- 5
Doxy.me ranks fifth because the free waiting-room model is simple and the Premium tier adds group calls for up to 25, intake and consent workflows and clinic reporting. It sits below Healthie because the Premium price did not render on the pricing page and no AI feature is named. The page lists automated notetaking and session summaries without calling them AI.
Strong on
- A completely free version for providers just starting out, with unlimited one-to-one HD video.
- Premium adds group calls for up to 25 people, Shared Rooms and a virtual waiting room with patient queue.
- The Premium page states HIPAA compliance with a BAA included.
Weak on
- The Premium price did not render on the opened pricing page, so the cost is unconfirmed.
- The privacy policy page showed only its title, so data terms were not verified.
- No AI feature is named on the opened pages.
Skip it if: Teams that need AI notes or a published per-seat price before they commit. A free version exists; the Premium price did not render on the opened page, and Enterprise is quoted.
- 6
samedi ranks sixth. It is a scheduling system first, with a KBV-certified video consultation and an AI telephone assistant that books appointments by voice. It earns attention for the ISO 27001 and C5 claims on its homepage and a stated German entity. It ranks lower because the AI phone assistant and video are add-ons with no published price, and the three tiers do not show what differs.
Strong on
- Published per-doctor prices on three tiers, with the Essential tier at 59 EUR.
- An AI telephone assistant takes patient requests and books by voice.
- Integrates with more than 40 practice or hospital information systems.
Weak on
- The AI phone assistant, video and patient portal are add-ons with unpublished prices.
- The pricing page does not show what separates the three tiers.
- Hosting region, retention and AI training terms were not on the opened pages.
Skip it if: Practices outside Germany, since the pricing page is in German and the video is certified against a German standard. Essential is 59 EUR, Comfort Praxis 99 EUR and Comfort Praxis Premium 199 EUR, each per doctor; add-ons are quoted.
- 7
Semble ranks seventh as a practice system for UK clinics that adds a telehealth module to an EHR, scheduling, payments and analytics. The vendor names AI-powered notes and treats AI scribes as an integration category. It sits low because pricing is demo-only and the opened pages do not describe the video features of the telehealth module.
Strong on
- One system covers consult, prescribe and treat with scheduling, payments and analytics.
- Semble Connect links more than 1,200 external business tools.
- The policy states retention periods, six years for transaction data.
Weak on
- No plans or prices are published, and the /pricing URL returned 404.
- The telehealth module is described only as stable integrated telehealth for remote care.
- The hosting region and subprocessor list were not on the opened pages.
Skip it if: Buyers who need a published price or a stand-alone video visit product without an EHR. No plans or prices are published; the only route is a demo request.
- 8
Updox ranks eighth. Telehealth is one counted item in a communication bundle, 75 sessions on Standard and 500 on Enterprise, next to fax pages, reminders and text messages. That makes the cost predictable only after a demo, and overage charges apply. No AI capability is named on the opened pages, which leaves it behind tools that describe theirs.
Strong on
- Standard and Enterprise bundles state exact caps for telehealth, fax, reminders and messages.
- Charge Capture links to EHR and practice management systems.
- The policy says data is deleted after termination, subject to the BAA.
Weak on
- Telehealth is capped at 75 sessions on Standard, and overage charges follow.
- Taxes, telecom pass-through fees and possible onboarding fees come on top.
- The policy says the services are for use by persons located in the United States.
Skip it if: Teams that want a published price or an AI feature, and teams outside the United States. Usage-based bundles with no published prices; the pricing page says to schedule a demo.
- 9
Caregility ranks ninth because it targets hospitals rather than clinics. Its AI section names Augmented Observation, Voice Commands, Vitals Trending, Duress Monitoring and Clinical Notes, and it claims ISO 27001, ISO 27701 and ISO/IEC 42001. It sits low for an outpatient buyer: all pricing is quote only, the legal entity country is not stated, and the privacy policy does not mention HIPAA.
Strong on
- The homepage names five AI capabilities for care teams, more than most vendors here.
- Epic integration is part of the Connected Care Platform.
- Virtual critical care covers tele-ICU, operating room and emergency department support.
Weak on
- No prices or plans are published; every route goes through a demo or contact.
- The privacy policy does not mention HIPAA or a BAA.
- AI and Smart Room functions are described without published limits.
Skip it if: Solo practitioners and small clinics, because the offer is built around hospital rooms and devices. No prices or plans are published; the site offers a demo or contact form.
- 10
Teladoc Health ranks tenth. It sells to health systems and employers and runs its own clinician network, so a clinic cannot simply sign up and see patients over video. The homepage names one AI product, AI and Smart Rooms, without describing what it does, and prices are not published. The product is real, but it solves a different buying problem than the tools above.
Strong on
- One vendor covers a platform for health systems and employer programs with its own clinicians.
- AI and Smart Rooms is named as a product for health systems.
- Chronic care and mental health programs sit beside virtual nursing and patient observation.
Weak on
- No prices are published for health system or employer products.
- AI and Smart Rooms is named without a description of its capabilities.
- The policy names no company certification such as SOC 2 or ISO.
Skip it if: Independent practices looking to run their own video visits for an existing patient list. No prices are published for the health system or employer products.
- 11
Amwell ranks eleventh. The business site lists a digital care platform, virtual primary care, psychiatry, therapy and hardware, but publishes no prices and names no AI product; AI appears only in a media item and a customer quote. The privacy policy states EU-U.S. Data Privacy Framework certification, which is its main data point, and says medical PHI is governed by a separate HIPAA notice.
Strong on
- The platform sits beside virtual primary care, psychiatry, therapy and virtual care hardware.
- Digital behavioral health is offered through SilverCloud by Amwell.
- The policy states EU-U.S. Data Privacy Framework and UK Extension certification.
Weak on
- No prices or plans are published; the page directs visitors to contact sales.
- No AI capability is named as an Amwell product on the opened pages.
- The policy does not mention a BAA, and PHI follows a separate notice from Online Care Network II P.C.
Skip it if: Small practices that want to buy video software by the seat and start the same day. No prices are published; the page directs visitors to Contact Us.
How these AI telehealth software were judged
How good is the AI in telehealth software?
The honest answer is that most of it is thin. Among the eleven vendors ranked here, only some name an AI feature on their own pages: AI SOAP notes at VSee, AI Scribe at Jane, AI charting at Healthie, AI voicemail transcription at Spruce, an AI telephone assistant at samedi, five named AI capabilities at Caregility, and one unexplained AI and Smart Rooms product at Teladoc Health. Doxy.me, Updox and Amwell name none on the pages we opened. No page we read publishes an accuracy figure, so treat every AI claim as a feature to trial, not a measured result. The more useful quality test is the video itself: waiting room, group calls and mobile access.
What does telehealth software cost per provider?
Published prices run from $0 to $199 a month per seat, and many enterprise offers are quote only. VSee lists $0, $29 and $49 per provider with a $200 setup fee on Premium. Spruce lists $24 and $49 per user. Jane starts at CAD $59 and samedi at 59 EUR per doctor. Healthie's pricing page shows two sets of figures for the same plans, so confirm it directly. Semble, Updox, Caregility, Teladoc Health and Amwell publish no prices. Watch add-ons: AI features are often extra, such as Jane's $15 AI Scribe, Healthie's AI charting fees or Spruce's SMS enablement fee.
Where is patient video data stored, and is it used for AI training?
Mostly in the United States, and training terms are mostly silent. VSee, Healthie, Updox and Amwell state United States storage or use. Jane is the exception: the clinic picks a data center in Canada, the United States, the UK or Australia, though some features process data temporarily in the U.S. Amwell and Healthie state Data Privacy Framework participation. No vendor's policy we opened states whether patient data trains a model. samedi's homepage claims ISO 27001 and C5 Type 2, and Caregility claims ISO 27001 and 27701. Ask for a BAA or data processing agreement in writing, and ask about AI separately.
How hard is it to leave a telehealth platform?
Video-only tools are easy to leave, and clinic systems are not. VSee, Spruce and Doxy.me run month to month or have a free tier, so a switch costs a patient notification. Systems that hold bookings, charts and billing, such as Jane, Healthie, samedi and Semble, hold records you must export. Usage-based bundles at Updox and annual minimums on VSee Enterprise add friction. Quote-only hospital programs usually involve contract terms we could not see. Before signing, test an export of patient lists, notes and recordings, and check whether AI notes live inside the vendor's chart.
Which telehealth software fits a solo clinician, a clinic or a hospital?
Match the size of the buyer to the product. A solo clinician is best served by VSee or Doxy.me, which offer free tiers. A clinic that wants booking, charting and video together fits Jane, Healthie or samedi, and a UK private clinic should look at Semble. A practice that lives on the phone and text should trial Spruce. Hospitals running virtual nursing or tele-ICU belong with Caregility, and health plans or employers with Teladoc Health or Amwell. For AI notes alone, a dedicated medical scribe may beat any of these.
How to choose an AI telehealth software in three steps
- Decide whether you need video alone or a full clinic system. Start by listing what the call has to connect to. If you already have an EHR and only need a compliant video room, VSee, Doxy.me or Updox cover that. If you want booking, charting and billing in one account, Jane, Healthie or samedi bundle video in the plan. Count the providers you will license, because most of these tools charge per provider or per doctor, and a five-person clinic multiplies every price on the page. Decide this first, since it removes half the field before any AI feature enters the comparison.
- Ask which AI features exist on the plan you can afford. Open each vendor's pricing page and write down where the AI sits. VSee lists AI SOAP notes on Enterprise only, Jane sells AI Scribe at $15 a month per practitioner, Spruce includes voicemail transcription from $24, and Healthie charges extra for AI charting. Several vendors name no AI at all. Ask each one in writing whether patient audio or text is used to train a model, because none of the policies we opened answered it. Skip any claim you cannot reproduce in a trial.
- Run a trial visit and test the exit before you sign. Book a test visit with a colleague on a phone and a laptop, including the waiting room, invite text and consent step. Check that a BAA or data processing agreement is signed before any patient data enters. Then ask for the export path: patient lists, notes, recordings and billing records. Free and month-to-month tiers at VSee, Spruce and Doxy.me make this cheap. For quote-only products, request the contract term and overage rules in writing, because Updox and VSee Enterprise both mention minimums or overage charges.
Frequently asked questions
What is the best AI telehealth software in 2026?
VSee is first in this ranking because it publishes a full price ladder, from a free solo plan to quoted Enterprise, with a signed BAA on the free tier. Jane is the pick for clinics that want booking and billing around the video, and Spruce for phone-first practices. The right answer changes with practice size, so check the subtype that matches yours.
Is there a free telehealth platform with a BAA?
VSee's FREE plan includes unlimited one-to-one HD video, chat, screenshare and a signed BAA for solo providers, and Doxy.me offers a free version whose Premium page states a BAA is included. Free tiers are limited: VSee's covers a basic walk-in waiting room, and group video starts on its $29 Plus plan.
Which telehealth tools actually name an AI feature?
On the pages we opened, VSee names AI SOAP notes, Jane an AI Scribe add-on, Healthie AI charting, Spruce AI voicemail transcription, samedi an AI telephone assistant, Semble AI-powered notes, Caregility five AI capabilities and Teladoc Health an AI and Smart Rooms product. Doxy.me, Updox and Amwell name no AI, so we do not credit them with any.
How much does telehealth software cost per provider?
Published prices on the pages we read run from $0 on VSee's free plan to $49 for VSee Premium, $24 to $49 for Spruce, CAD $59 and up for Jane and 59 EUR to 199 EUR per doctor for samedi. Healthie's page shows two sets of figures for the same plans. Semble, Updox, Caregility, Teladoc Health and Amwell publish no prices.
Can I choose where my telehealth data is stored?
Jane lets the clinic pick a data center in Canada, the United States, the UK or Australia at sign-up, although some features such as SMS, AI Scribe and parts of Telehealth process data temporarily in the U.S. VSee, Healthie and Amwell state United States storage or maintenance. Most other vendors did not state a hosting region on the pages we opened.
Is Healthie's pricing $19 or $1999 a month?
The Healthie pricing page shows two sets of figures and does not explain the difference. Plan cards render Core as $1999 per month billed monthly and $18 billed annually, while the feature table lists $19 for the same plan. Confirm the amount with Healthie before relying on either number, and ask what AI charting adds.
Which telehealth platforms work for hospitals rather than clinics?
Caregility, Teladoc Health and Amwell are aimed at health systems, with virtual nursing, tele-ICU, observation programs and employer care. All three sell by quote and none publishes prices. Caregility names Epic integration and five AI capabilities. Small practices will find the tools higher in this ranking easier to start with.
Do any of these platforms train AI models on patient data?
None of the vendor policies we opened state whether patient data is used for model training. Healthie's policy says it may use AI to help provide its services and create aggregated, de-identified data, and Teladoc Health's says AI tools may support analytics and administration. Ask each vendor in writing and keep the answer with your BAA.