Tool profile
Doxy.me: cost, fit and limits
Doxy.me is a browser-based telehealth platform made by Doxy.me Inc. that gives clinicians a virtual waiting room and video visits, with a free version, a Premium tier for group calls and branding, and a quoted Enterprise tier.
What to know first
Doxy.me offers a free version, a Premium plan billed per user per month annually, and a custom Enterprise plan. The Premium price did not render on the opened pricing page, so no amount is stated here. Premium lists group calls for up to 25 participants, a virtual waiting room with patient queue, email and SMS invites, Shared Rooms, clinic reporting, custom branding and intake and consent workflows.
Doxy.me at a glance
| Maker | Doxy.me Inc., Not stated on the vendor pages |
|---|---|
| Free plan | Yes |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Telehealth Software in 2026, rank 5 of 11 |
| Website | doxy.me/site/ |
Who Doxy.me is best for
Solo providers starting out
The free version is described as completely free for providers just getting started, with unlimited one-to-one HD video, so a new practice can test telehealth at no cost.
Clinics with a patient queue
Premium lists a virtual waiting room and patient queue plus Shared Rooms for team-based care, which helps when several clinicians see patients from one clinic link.
Practices needing intake and consent
Premium includes intake and consent workflows and clinic-level reporting, which covers the paperwork a patient completes before the first call.
Doxy.me plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | No price shown; a completely free version for providers just getting started | Unlimited one-to-one HD video. The opened page gives no itemized feature list for this tier. |
| Premium | Price not rendered on the opened page (per user per month, billed annually) | Unlimited calls, chat, screen sharing, group calls up to 25, virtual waiting room and queue, invites, Shared Rooms, reporting, branding, intake and consent. |
| Enterprise | Custom quote | Custom solutions for larger organizations, quoted by the vendor; the pricing page links to a demo request instead of listing features or a price. |
Checked November 2026.
What Doxy.me does
- Virtual waiting room
- Patients join a clinician's room link and wait in a virtual waiting room. On Premium, a patient queue and Shared Rooms let a team see who is waiting.
- Group calls
- Premium supports group calls for up to 25 participants with in-session chat and screen sharing, which covers group therapy, family sessions and small classes held from a single room link.
- Intake and consent
- Premium lists intake and consent workflows, and email and SMS invites help patients arrive prepared. Clinic reporting and analytics show call usage across the providers in one organization.
- Automated notetaking
- The pricing page lists automated notetaking and session summaries under apps for care delivery. The page does not describe them as AI or say which tier includes them.
How Doxy.me handles your data
The Premium page states HIPAA compliant with a BAA included. The privacy policy page returned only its title when opened, so retention, hosting region, certifications and AI training terms were not verified for this page. No SOC 2 or ISO certification is named on the pricing page. A buyer should request the privacy policy, security documentation and BAA before sending patient visits through the free version.
Where Doxy.me falls short in practice
- Unconfirmed Premium price. The Premium amount did not render on the opened page, so a clinic cannot estimate cost per user from the vendor's page without asking or checking in a browser.
- Thin free tier detail. The free version is described in general terms with unlimited one-to-one video, and the opened page does not itemize what it leaves out compared with Premium.
- No named AI feature. No AI capability is named on the opened pages, so a clinic that wants generated notes will probably need a separate scribe tool alongside the video room.
Works with
Alternatives to Doxy.me
Doxy.me: common questions
Is Doxy.me free?
Yes, in part. The pricing page describes a completely free version for providers just getting started. Premium is billed per user per month annually, and Enterprise is a custom quote. The Premium amount did not render on the opened page, so check the vendor for the current figure.
Does Doxy.me include a BAA?
The Premium page states HIPAA compliant, BAA included. The opened pages did not say whether the free version also comes with a BAA, so a clinic using the free tier should ask Doxy.me to confirm in writing before seeing patients.
How many people can join a Doxy.me group call?
Premium lists group calls for up to 25 participants, along with in-session chat and screen sharing. The free version is described around unlimited one-to-one HD video only. The opened page does not state a group call limit for the Enterprise plan.
Does Doxy.me use AI?
No AI capability is named on the opened pages. The pricing page lists automated notetaking and session summaries under apps for care delivery without describing them as AI, so assume nothing until the vendor confirms what the feature is and what data it sees.
What does Doxy.me Premium add over the free version?
Premium adds group calls, a virtual waiting room and patient queue, email and SMS invites, Shared Rooms for team care, clinic reporting and analytics, custom branding, and intake and consent workflows, on top of unlimited calls with chat and screen sharing.