Tool profile
AvidTrak: cost, fit and limits
AvidTrak is a call tracking service made by Media Flint, Inc. that sells local tracking numbers, call recording and AI features such as an AI voice assistant and call transcription, with entry plans from $15 per month for small businesses and agencies in the US and Canada.
What to know first
AvidTrak lists three plans in US dollars for the US and Canada: Starter at $15 per month, Professional at $30 and Agency at $55. Each plan states its local numbers, local minutes, recording minutes and per-minute overage, which makes it the most fully priced entry in this category. The trial is a $20 credit that lasts 14 days, whichever ends first, with no credit card. Markets outside the US and Canada are not priced.
AvidTrak at a glance
| Maker | Media Flint, Inc. (dba AvidTrak), United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $15 per month for Starter |
| API access | No |
| Category | Best AI Call Tracking Software in 2026, rank 10 of 13 |
| Website | avidtrak.com |
Who AvidTrak is best for
Very small businesses
Starter at $15 includes 5 local numbers, 500 local minutes and 500 recording minutes, so a shop with one or two campaigns can run tracking cheaply.
Agencies with many clients
Agency at $55 includes 30 local numbers, 2,500 local minutes and 1,000 client accounts, with the lowest listed overage of $0.050 per local minute.
Owners who miss calls
The vendor names Leena, an AI voice assistant and virtual receptionist, which can pick up calls and take messages when staff are unavailable.
AvidTrak plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Starter | $15 per month | 5 local numbers, 500 local minutes, 500 call recording minutes and 50 CNAME lookup calls; overage is $0.070 per local minute and $2.00 per extra number. |
| Professional | $30 per month | 10 local numbers, 1,500 local minutes, 1,500 call recording minutes and 100 CNAME lookup calls, with overage of $0.060 per local minute. |
| Agency | $55 per month | 30 local numbers, 2,500 local minutes, 2,500 recording minutes, 300 CNAME lookup calls and up to 1,000 client accounts, with $0.050 per local minute overage. |
| Free trial | $20 credit for 14 days | No credit card required, whichever of the credit or the 14 days ends first, with all features accessible during the trial. |
Checked November 2026.
What AvidTrak does
- Leena AI voice assistant
- Leena is described as an AI voice assistant and virtual receptionist. The pages opened give no per-call price or detail on what it can book or transfer.
- AI call transcription
- The vendor lists AI-powered call transcription with keyword flagging, so a marketer can spot calls that mention pricing or booking without listening to each one.
- Conversation outcome extraction
- AI-powered conversation outcome extraction pulls out results such as booking requests and pricing inquiries, which feeds reports on which source produced real leads rather than merely which source produced a ringing phone.
- Avidia performance analyst
- Avidia is named as an AI performance analyst for marketing performance data. The pages opened do not say how it is priced, which data sources it reads or whether it is included in the plan fee or billed separately.
- Text messaging
- A text messaging product is listed beside call tracking, which can help a business that gets inquiries by SMS as well as by phone, though the pages opened give no texting prices or allowances.
How AvidTrak handles your data
The privacy policy says services are based in the United States and names no data center or hosting provider. AI analysis of transcripts is described as used solely for service improvement, and the policy does not say whether customer calls train models. Retention is given only as for as long as needed for legal, business or tax purposes, with no fixed period for recordings. No SOC 2, ISO 27001 or HIPAA certification is stated, and the policy mentions COPPA compliance for the website. A buyer recording sensitive calls should ask for a retention and deletion schedule.
Where AvidTrak falls short in practice
- North America only. Pricing applies to the US and Canada in US dollars, and other markets are not priced on the page, so non-North American buyers need to ask.
- Tight allowances. Starter covers 5 local numbers and 500 local minutes, then overage of $0.070 per minute applies, so a busy line can cost more than the $15 headline.
- No named integrations. The pages opened name no CRM or ad platform integrations, so a team that needs Google Ads or Salesforce links must confirm them first, and cannot assume any connector exists.
- Hidden plan differences. Feature checkmarks on the pricing page did not carry over into text, so plan-by-plan feature differences beyond the numbers and minutes allowances could not be confirmed from the page.
Works with
Alternatives to AvidTrak
AvidTrak: common questions
How much does AvidTrak cost?
Starter is $15 per month, Professional $30 and Agency $55, in US dollars for the US and Canada. Overage is $0.070, $0.060 and $0.050 per local minute respectively. Starter overage also includes $2.00 per additional local number. Other markets are not priced on the page.
Does AvidTrak have a free trial?
Yes. The trial is a $20 credit that lasts 14 days, whichever ends first, and needs no credit card. All features are accessible during the trial. The trial is priced in US dollars for the US and Canada, so buyers elsewhere cannot assume the same credit applies.
What is Leena?
Leena is the vendor's AI voice assistant and virtual receptionist. The pages opened do not give its price, language support or booking abilities. A business that wants an AI receptionist should ask for a demo and confirm how it handles transfers and after-hours calls.
How does AvidTrak use AI on transcripts?
The vendor lists AI-powered call transcription with keyword flagging and AI-powered conversation outcome extraction for items like booking requests and pricing inquiries. The privacy policy describes AI analysis of transcripts as used solely for service improvement, without saying whether customer data trains models.
Does AvidTrak integrate with CRMs?
The pages opened name no CRM or ad platform integrations. The pricing page lists allowances for local numbers, minutes, recording minutes and CNAME lookups, and Agency supports up to 1,000 client accounts. Ask the vendor whether webhooks or exports can feed your CRM before you commit.