Tool profile
Updox: cost, fit and limits
Updox is a healthcare communication platform made by Updox LLC that bundles telehealth sessions, fax, patient reminders, text messaging and charge capture on usage-based plans for medical practices and facilities in the United States, sold on bundles per month.
What to know first
Updox does not publish prices; the pricing page says to schedule a demo and describes usage-based bundles. Each bundle states volumes: Standard covers up to 75 telehealth sessions, 1,000 fax pages and 500 appointment reminders, while Enterprise covers up to 500 sessions, 10,000 fax pages and 2,500 reminders. Overage charges apply once a bundle is used. No AI capability is named on the opened pages.
Updox at a glance
| Maker | Updox LLC, United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Telehealth Software in 2026, rank 8 of 11 |
| Website | updox.com/ |
Who Updox is best for
Practices with a steady fax load
Fax pages are counted per bundle, from 500 up to 10,000, so a practice that still faxes referrals can buy volume at a discount to overage.
Clinics sending many reminders
Standard covers reminders for up to 500 appointments and Enterprise 2,500, alongside text and broadcast messages, which suits high-volume front desks.
Facilities using charge capture
Charge Capture provides a mobile round list, facesheet and facility notes, EHR and PM integrations and secure messaging for clinicians who round on facility patients.
Updox plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Standard | Not published | Up to 1,000 fax pages, 75 telehealth sessions, reminders for 500 appointments, 500 texts and 500 broadcast messages. |
| Enterprise | Not published | Up to 10,000 fax pages, 500 telehealth sessions, reminders for 2,500 appointments, 5,000 texts and 5,000 broadcast messages. |
| Additional Standard Bundle | Not published | Up to 500 fax pages, 50 telehealth sessions, reminders for 250 appointments, 500 texts and 500 broadcast messages. |
| Charge Capture | Not published | Mobile round list, facesheet and facility notes, EHR and PM integrations, secure messaging and 24/7 support. |
Checked November 2026.
What Updox does
- Counted telehealth sessions
- Telehealth is one metered item: 50 sessions in an additional bundle, 75 in Standard and 500 in Enterprise. A clinic must estimate monthly visits before choosing a bundle.
- Fax and messaging bundles
- Fax pages, patient reminders, text messages and broadcast messages are bundled with fixed volumes, and the page says bundles are discounted compared with overage charges.
- Charge Capture
- Charge Capture records services and submits claims from a mobile round list, with EHR and practice management integrations, secure messaging and 24/7 support for rounding clinicians.
- Optional bundles
- eForms and Internal Messaging are offered as additional bundles, but the opened pricing page gives no limits or prices for either of them, unlike the metered items.
How Updox handles your data
Updox's privacy policy says data is stored as long as necessary for the processing purpose and routinely deleted after subscription termination, subject to the BAA, and that medical communications are governed by HIPAA and the applicable Business Associate Agreement. It names no certifications on the page, though a certifications page is linked and was not opened. The policy does not mention AI or model training and states no hosting region. It says the services are for use only by persons located in the United States.
Where Updox falls short in practice
- Overage billing. Once a bundle runs out, overage charges apply. A busy clinic must track telehealth sessions, faxes and texts monthly to avoid paying more than a larger bundle would cost.
- Extra fees. Taxes and telecom pass-through fees are charged on top of plan prices, with possible onboarding fees and annual commitments for larger practices, according to the pricing page.
- United States only. The policy says the services are for use only by persons located in the United States, which rules out practices or patients based anywhere else.
Works with
Alternatives to Updox
Updox: common questions
How is Updox priced?
Pricing is usage-based, with bundles that give volume for specific features at a discount compared to overage charges. No dollar amounts are published; the pricing page says to schedule a demo. Taxes and telecom pass-through fees are charged on top.
How many telehealth sessions does Updox include?
Standard includes up to 75 telehealth sessions, Enterprise up to 500, and the Additional Standard Bundle up to 50. Beyond the bundle, overage charges apply, so a clinic should compare its expected monthly visit count with the bundle before signing.
Does Updox use AI?
No AI capability is named on the opened pages, and the privacy policy does not mention AI or model training. A clinic wanting generated notes or voice assistants would need a different product or a separate scribe alongside Updox, since none is described.
Can Updox be used outside the United States?
The privacy policy says the services are for use only by persons located in the United States and states no hosting region. Practices or patients elsewhere should treat Updox as unavailable unless the vendor confirms otherwise in writing, per the policy wording.
What happens to data when I cancel Updox?
The policy says data is stored as long as necessary for the processing purpose and routinely deleted after subscription termination, subject to the BAA. It gives no exact deletion period, so request one and an export route in writing, since the opened pages are silent.