Tool profile
iovox: cost, fit and limits
iovox is a call intelligence and AI agent service made by iovox Limited that provides call tracking, recording and AI transcription, plus AI agents for voice, web chat, social and email, sold by custom quote to multi-location businesses and agencies.
What to know first
iovox publishes no plan names or fixed prices. Indicative figures on its pricing page are £100 to £200 per month per location for AI Agents, and from £2,000 per month plus usage for Call Intelligence. The platform and integrations come with Call Intelligence at no separate price, and every deployment is custom-quoted. No free trial is offered; the page offers a demo and proposal. Hosting is described only as secure servers.
iovox at a glance
| Maker | iovox Limited, United Kingdom |
|---|---|
| Free plan | No |
| Entry price | From £100 to £200 per month per location for AI Agents |
| API access | Yes |
| Category | Best AI Call Tracking Software in 2026, rank 11 of 13 |
| Website | iovox.com |
Who iovox is best for
Multi-location service brands
AI Agents are priced per location, from £100 to £200 per month, so a chain can estimate the cost of adding agents branch by branch.
Teams wanting AI beyond the phone
AI Agents cover voice, web chat, WhatsApp, Instagram, Facebook Messenger and email, with lead qualification, routing and appointment booking handled by the same agents.
Enterprises with CRM needs
The platform lists Salesforce, HubSpot and Zoho connectors, Google Ads, GA4 and Meta integration, a REST API, webhooks and a dedicated account manager.
iovox plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| AI Agents | From £100 to £200 per month per location (indicative) | AI voice, web chat, social and email agents, lead qualification and routing, appointment booking and a conversational analytics dashboard, scaling with the agents deployed. |
| Call Intelligence | From £2,000 per month plus usage (indicative) | Static and dynamic call tracking, unlimited call recording, real-time call whispers, AI insights and transcriptions and dashboard analytics. |
| Platform and Integrations | Included with Call Intelligence | Salesforce, HubSpot and Zoho connectors, Google Ads, GA4 and Meta integration, REST API and webhooks, custom reporting and a dedicated account manager. |
| Enterprise | Custom quote | Full API access, custom integrations and dedicated support scoped per deployment, with enterprise pricing for large volumes. |
Checked November 2026.
What iovox does
- AI Agents across channels
- The vendor says AI Agents hold human-quality conversations across voice, web chat, social and email, qualifying leads and booking appointments, with a conversational analytics dashboard to review results.
- AI Insights
- AI Insights transcribe, score and surface what matters from every interaction, and sit inside the Call Intelligence product rather than the agents, so conversation scoring is bought with the tracking platform.
- AI Voicemail
- AI Voicemail turns missed calls into structured leads, which saves staff from listening to voicemails and typing details into a CRM by hand, a time cost that small offices often underestimate.
- Call whispers and recording
- Call Intelligence includes real-time whispers that tell the answerer the call source, plus unlimited recording and static or dynamic tracking numbers, all inside the entry product priced from £2,000.
- CRM connectors and API
- Salesforce, HubSpot and Zoho connectors, a REST API and webhooks come with the platform, with full API access scoped only on Enterprise deployments, so a team that needs deeper access must negotiate it.
How iovox handles your data
The privacy policy says data is held on secure servers and gives no hosting country. Service providers operate worldwide under data processing agreements. Retention is given as as long as necessary for the stated service purposes, with no fixed period. The policy says iovox may de-identify personal data for AI and machine learning development, and does not explicitly say whether customer calls train models. No certification such as ISO 27001 or SOC 2 is stated on the pages opened. The company is registered in England and Wales, Company No. 6057954.
Where iovox falls short in practice
- High entry for Call Intelligence. Call Intelligence starts at £2,000 per month plus usage, which is a steep entry for a single location compared with tools that print prices from $15.
- No fixed prices. No plan names or fixed prices are published, and the figures are indicative. Every deployment is custom-quoted after a demo and proposal, so the figures on the page are a guide, not an offer.
- Unclear hosting. Hosting is described only as secure servers, and providers worldwide process data, so a buyer with residency rules must ask where recordings sit and under which data processing agreement.
- Full API only on Enterprise. The pages say full API access and custom integrations are scoped on Enterprise deployments, although a REST API and webhooks are listed with the platform.
Works with
Alternatives to iovox
iovox: common questions
How much does iovox cost?
iovox publishes no plans. Indicative figures are £100 to £200 per month per location for AI Agents, and from £2,000 per month plus usage for Call Intelligence. The platform and integrations are included with Call Intelligence. Every deployment is custom-quoted after a demo and proposal.
What channels do iovox AI Agents cover?
The vendor lists AI voice, web chat, social channels including WhatsApp, Instagram and Facebook Messenger, and email. The agents qualify leads, route them and book appointments, with a conversational analytics dashboard. The pages opened give no accuracy figures or language list.
Does iovox offer a free trial?
No free trial is offered. The pricing page offers a demo and a proposal instead. Because every deployment is quoted, a buyer should ask for the quote to include usage charges and the number of locations, since AI Agent pricing scales with agents deployed.
Which CRMs does iovox connect to?
The platform lists Salesforce, HubSpot and Zoho connectors, plus Google Ads, GA4 and Meta integration, a REST API and webhooks. These come with Call Intelligence. Full API access and custom integrations are scoped for Enterprise deployments, so confirm the scope in the proposal.
Where is iovox based?
iovox Limited is registered in England and Wales, Company No. 6057954, and the vendor pages place it in the United Kingdom. The privacy policy does not name a hosting country and says service providers operate worldwide, so the company address does not settle where recordings are stored.