Tool profile
PhoneBurner: cost, fit and limits
PhoneBurner is a sales dialer platform that lets reps call through contact lists with unlimited calling on every plan, workflow automation and call analytics, with AI noise cancellation and an AI note-taker in higher tiers.
What to know first
PhoneBurner sells three seat tiers, Standard, Professional and Premium, at $140, $165 and $183 per user per month on annual billing. Calling is unlimited on all three. The tiers differ in recording storage, import caps and AI: noise cancellation from Professional, transcription and an AI note-taker only on Premium. The pricing page does not state how long the free trial lasts.
PhoneBurner at a glance
| Maker | PhoneBurner (legal entity name not stated on the pages opened), Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $140 per user per month billed annually for Standard |
| API access | Yes |
| Category | Best AI Sales Dialer Software in 2026, rank 4 of 12 |
| Website | phoneburner.com |
Who PhoneBurner is best for
Reps who dial from lists all day
Unlimited calling on every tier means volume does not raise the bill, which suits reps who place calls in long blocks.
Managers who monitor calls live
Professional adds live call monitoring and coaching, so a manager can listen in and advise without a separate coaching product.
Teams with large contact files
Import caps of 10,000, 20,000 and 50,000 contacts a month by tier fit teams that load big lists each week.
PhoneBurner plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Standard | $140 per user per month billed annually ($165 monthly) | Unlimited calling, workflow automation, call analytics, CRM, sales cadence, email, click-to-call, 30 days of recordings and Dial Direct connections only. |
| Professional | $165 per user per month billed annually ($195 monthly) | Standard plus softphone dialing, Krisp AI noise cancellation, live call monitoring and coaching, open API, 90 days of recordings and 20,000 imports a month. |
| Premium | $183 per user per month billed annually ($215 monthly) | Professional plus a PhoneBurner number, custom inbound routing, call transcription and AI note-taker, SMS with carrier approval and unlimited recording storage. |
Checked November 2026.
What PhoneBurner does
- Unlimited calling on every tier
- The page lists unlimited calling on Standard, Professional and Premium, so the price per seat does not depend on minutes used. Standard still limits connections to Dial Direct, and softphone dialing begins on Professional.
- Krisp AI noise cancellation
- Noise cancellation from Krisp starts on Professional and is aimed at reps in noisy rooms, since it filters background sound before the prospect hears it.
- Call transcription and AI note-taker
- Premium alone lists call transcription and an AI note-taker, so teams that want notes written for them must buy the top tier at $183 per seat, or $215 billed monthly.
- Open API and softphone dialing
- Professional adds the open API and softphone dialing, letting developers connect other systems and reps call from the browser instead of a phone. Standard offers neither, so integrations there rely on the listed CRM connectors and Zapier.
- Built-in CRM and cadences
- Standard includes a CRM, sales cadences, email sending and an appointment calendar, so a small team can run without another contact system, although most users sync to HubSpot, Salesforce or Close instead.
How PhoneBurner handles your data
The privacy policy URL is listed as the source, but the fetched page text did not contain retention terms or a statement about training on customer data, so those points were not confirmed. The pricing page describes the platform as cloud-based without naming a hosting region and shows a SOC 2 badge image in the footer, with no other certification named. Recording retention is a plan feature: 30 days on Standard, 90 days on Professional and unlimited on Premium. Ask PhoneBurner for written terms on model training and data location.
Where PhoneBurner falls short in practice
- Recordings expire on lower tiers. Standard keeps recordings for 30 days and Professional for 90, so teams with long sales cycles or audit needs must export early or pay for Premium, which is the only tier with unlimited storage.
- SMS costs extra at volume. Premium lists SMS with carrier approval, and outbound SMS beyond 1,000 a month costs an extra $15 per 1,000. Standard and Professional do not list SMS, so texting-heavy teams should budget for Premium.
- AI is limited. Only noise cancellation and a Premium note-taker are named as AI on the pricing page, so buyers who want call scoring, AI agents or answer detection should check other tools in this ranking.
Works with
Alternatives to PhoneBurner
PhoneBurner: common questions
What does PhoneBurner cost per user in 2026?
As of November 2026, Standard is $140, Professional $165 and Premium $183 per user per month on annual billing. Monthly billing costs $165, $195 and $215. Calling is unlimited on all three tiers, but recording storage, import caps and AI features rise with each tier.
Does PhoneBurner offer a free trial?
Each plan card has a Start Free Trial button and the FAQ says the trial gives free minutes. The page does not state how long it lasts, and no permanent free plan is listed, so ask for the terms before loading a list.
Which tier includes the AI note-taker?
Premium includes call transcription and an AI note-taker. Professional adds Krisp AI noise cancellation, but not notes. Standard has neither, so the AI features that save the most rep time are on the top tier at $183 per seat, billed annually.
How long does PhoneBurner keep call recordings?
Recording storage is 30 days on Standard, 90 days on Professional and unlimited on Premium. Teams that must keep recordings longer than 90 days should price Premium or arrange regular exports before cancelling, since the page does not describe a post-cancellation retention period.
Does PhoneBurner have an API?
An open API is listed on Professional and above, so Standard users cannot rely on it. Check rate limits and endpoints in the documentation before building an integration, because the pricing page names the feature but no limits, and confirm it covers call logs, dispositions and recordings.