Tool profile
FacilityOS: cost, fit and limits
FacilityOS is a modular visitor, contractor and security platform made by FacilityOS (formerly iLobby) that screens visitors against denied party lists, manages contractor compliance and adds an AI layer called Beacon AI for mailroom receiving and documents.
What to know first
FacilityOS publishes starting prices per module as of November 2026: VisitorOS Corporate from $225 a month with a 10.9 inch iPad included, an Enhanced tier from $299, contractor Essentials from $199 and Advanced from $499. Most tiers are sold through sales. Beacon AI covers an AI Receiving Assistant and bulk document processing, which the pages place outside the visitor sign-in product. Hosting follows the origin of the data.
FacilityOS at a glance
| Maker | FacilityOS, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Starting at $225 per month (VisitorOS Corporate) |
| API access | Yes |
| Category | Best AI Visitor Management Software in 2026, rank 6 of 13 |
| Website | facilityos.com |
Who FacilityOS is best for
Regulated sites with contractors
Contractor modules for site-managed and vendor-managed compliance give a facility team a structured process for people who work on site for weeks, not only for one-hour guests.
Security teams that screen arrivals
Denied party list screening during sign-in lets a security lead stop restricted individuals at the desk, which a plain check-in log cannot do on its own.
Companies built around Outlook and Slack
An Outlook events plugin lets hosts invite visitors from their calendar, and a Slack integration tells the host when the guest signs in.
FacilityOS plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Corporate (VisitorOS) | Starting at $225 per month | A 10.9 inch iPad, MDM enrolled, is included at the entry price; further detail is given through the Speak to Sales route. |
| Enhanced | Starting at $299 per month | Everything in the Corporate tier plus additional items listed on the card, with the starting price published and the rest handled by sales. |
| Essentials (Site-Managed Compliance) | Starting at $199 per month | Unlimited users and a compliance workflow for contractors whom the site manages directly, listed under ContractorOS. |
| Advanced (Vendor-Managed Compliance) | Starting at $499 per month | Everything in Essentials plus vendor-managed compliance, where the contractor's own employer handles the paperwork; listed under the contractor modules. |
Checked November 2026.
What FacilityOS does
- Pre-arrival forms
- Visitors complete forms and upload documents before they arrive, so safety inductions and agreements are finished before the person reaches the lobby and the desk can process arrivals faster.
- Denied party screening
- Names are screened against denied party lists during sign-in, which is a compliance control aimed at regulated and export-sensitive sites rather than ordinary offices. The pages do not say which lists are used.
- Slack host alerts
- A Slack integration notifies the host when a visitor signs in, so the person being visited does not have to watch a screen or rely on reception to call.
- Outlook events plugin
- Hosts create visitor invitations from Microsoft Outlook, which keeps invitation and calendar entry in one step and reduces the chance of a guest arriving unregistered.
- VisitorOS API
- An API creates events and retrieves visitor data, although custom integrations are set up by the Professional Services team rather than by customers themselves. Pricing for the API itself is not shown.
- Beacon AI
- Beacon AI is the vendor's AI layer, with an AI Receiving Assistant and bulk document processing. The vendor pages place these in mailroom and compliance work, not in the visitor kiosk.
How FacilityOS handles your data
The privacy policy says data is held on secure servers in the United States, Ireland, Canada, Singapore or other regions supported by Microsoft Azure, depending on where the data originates. It does not state a retention period on the page opened, and no certification is named there, although compliance pages for SOC 2 and GDPR exist and were not opened. Whether customer data trains the Beacon AI models was not stated.
Where FacilityOS falls short in practice
- Most tiers need a sales call. Only starting prices are published, and the page tells buyers to speak to sales for the rest, so the real cost of Enhanced or Advanced is unknown until a quote arrives.
- Integrations need services work. Custom integrations are set up by the Professional Services team, not self-serve, which adds time and possibly cost for buyers with unusual systems. That affects timing for rollouts.
- Hosting varies with data origin. The region is not fixed per customer but depends on where the data comes from, so a firm needing a single named region must confirm it before signing.
Works with
Alternatives to FacilityOS
FacilityOS: common questions
How much does FacilityOS cost?
FacilityOS lists starting prices as of November 2026: VisitorOS Corporate from $225 a month with an iPad, Enhanced from $299, Essentials contractor compliance from $199 and Advanced from $499. These are starting figures, and the page sends buyers to sales for the full quote.
Is Beacon AI part of visitor sign-in?
No, not according to the vendor pages. Beacon AI is described as an AI layer with an AI Receiving Assistant and bulk document processing, which are mailroom and compliance tools. The visitor sign-in product is VisitorOS, and no AI screening of visitors is described there.
Was FacilityOS formerly iLobby?
Yes. The vendor renamed iLobby to FacilityOS and extended it into modular products including VisitorOS and ContractorOS, per the vendor's own pricing pages. We list the product under its current name, FacilityOS, and prices for the modules are on the current pricing page.
Where does FacilityOS store visitor data?
The privacy policy lists secure servers in the United States, Ireland, Canada, Singapore or other Microsoft Azure regions, depending on data origin. A single named region per customer is not promised on that page, so ask for a written confirmation.
Does FacilityOS include hardware?
VisitorOS Corporate includes a 10.9 inch iPad that is enrolled in device management. The pages opened did not list printers or other hardware in the entry tier, so ask whether badge printing needs a separate purchase for your site. Ask for the full hardware list in writing.