Tool profile
Envoy: cost, fit and limits
Envoy is a visitor sign-in and workplace platform made by Envoy, Inc. that registers guests, prints badges, notifies hosts and connects to access control systems, with a free Basic plan for up to 100 entries a month.
What to know first
Envoy has three plans as of November 2026: free Basic up to 100 entries a month, Premium at $362 per location per month billed annually, and quote-only Enterprise. Multi-location accounts pay per location. The homepage navigation lists an AI for Envoy section, which was not opened, so no AI capability is claimed here. Security notes name AWS with Cloudflare in front.
Envoy at a glance
| Maker | Envoy, Inc., United States |
|---|---|
| Free plan | Yes |
| Entry price | Free (Basic, up to 100 entries a month) |
| API access | No |
| Category | Best AI Visitor Management Software in 2026, rank 5 of 13 |
| Website | envoy.com |
Who Envoy is best for
Offices testing visitor sign-in
Basic is free with host notifications for up to 100 entries a month, so a quiet site can run without paying.
Sites with Okta, Brivo or LenelS2
The product page lists these integrations, which connect sign-in to the identity and door systems that a building may already run, so one arrival can trigger an access decision.
Firms with different visitor types
Premium lets legal documents and badge options differ per visitor type, which suits sites that mix guests, vendors and interviewees and need a different agreement for each group.
Envoy plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Basic | Free | Basic visitor needs and host notifications, capped at 100 entries a month; the plan has no price and no stated end date. |
| Premium | $362 per location per month, billed annually | Customized branding, virtual visitor features, legal documents and badge options per visitor type, billed per location and per month on an annual basis. |
| Enterprise | Custom pricing | Advanced security and control, blocklist scanning and customizable visitor analytics; the price is custom and given only on request from the vendor. |
Checked November 2026.
What Envoy does
- Pre-registration
- Guests can be pre-registered with legal documents customized by visitor type, so a contractor can sign a site agreement before arriving and the lobby step shortens to a quick confirmation.
- Badge printing
- Badges print with custom colors and the company logo, so visitor types are visible at a glance to security staff walking the floor, and a guest badge looks different from an employee one.
- Multi-location management
- Several locations can be managed from one account, but each location is priced separately, which means a company with ten offices pays the per-location Premium rate ten times over.
- Retention settings
- Question-level retention settings apply to sign-in responses, so a sensitive answer, such as a health question, can be kept for a shorter period than the visitor's name and arrival time.
- Blocklist scanning
- Enterprise adds blocklist scanning, which checks each arriving person against a list of individuals who should not be admitted and gives security a reason to stop entry at the desk.
- Emergency notifications
- Multi-channel emergency notifications can be sent to visitors who are on site, which gives a facilities team a way to reach guests who are not in the staff directory.
How Envoy handles your data
The security and privacy page says Premium and Enterprise customers can choose to save or purge sign-in responses and that saved data can be purged on explicit request. Cloud infrastructure runs on AWS with Cloudflare in front. The pages opened did not state a hosting region or any certification, and did not say whether customer data trains models. The AI for Envoy section was not opened, so its data handling is unchecked.
Where Envoy falls short in practice
- Premium price multiplies. At $362 per location per month, a ten-site rollout costs several times what the published plans of other tools cost, and annual billing means the commitment is made up front.
- Key controls need a quote. Blocklist scanning and customizable analytics are on Enterprise, which is quote only, so a security-focused buyer cannot see the price of the controls that matter most to them.
- Compliance detail not shown. Hosting region and certifications were not stated on the pages opened, so a security review needs documents from the vendor instead of relying on the public pages alone.
Works with
Alternatives to Envoy
Envoy: common questions
Is Envoy free?
Envoy Basic is free for up to 100 entries a month and covers basic visitor needs and host notifications. Premium costs $362 per location per month billed annually as of November 2026, and Enterprise is custom priced. Heavier traffic needs a paid plan.
What does Envoy Premium add?
Premium adds customized branding, virtual visitor features, and legal documents and badge options per visitor type. It also gives the save or purge choice for sign-in responses. Blocklist scanning and customizable analytics wait for the Enterprise tier. Ask which features each tier unlocks for your site.
Does Envoy have AI features?
The homepage navigation lists an AI for Envoy section. That section was not opened during our check, so we cannot describe what it does. Ask the vendor what the AI covers and whether visitor data feeds it. Until then, treat any AI claim as unverified.
Which door systems does Envoy connect to?
The pages opened name Brivo and LenelS2 for access control and Okta for identity. A general note on access control systems is also listed. Confirm your exact controller model with the vendor before you rely on door release, and ask which tier carries it.
Can Envoy delete visitor data?
Premium and Enterprise customers can choose to save or purge sign-in responses, and saved data can be purged on explicit request, per the security and privacy page. Basic customers should ask the vendor what applies to their data. Ask for a retention schedule in writing.